I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). However, the cruise line has no control over sightings. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. Started August 27, 2021, By Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. Needed 2 days in Singapore, and only 1 in Jakarta. Been to all these Mexican resort areas on land vacations. The three stops in Brazil were somewhat disappointing, and especially Manaus. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. An expedition cruise to Antarctica is high on my list. Viking Star is flagged in Norway and registered in Bergen. Right size, has everything you need or want and none of the things you. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. We finally made it in 2022. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. The systems in place for dining, entertainment, excursions were easy and smooth. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Three cheers for Viking. CC Help Jenn Viking used to do a southern route through the Western Med (Southern Med Discovery). They have dropped that itinerary. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. This will surely increase the credibility of your complaint. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. The Restaurant was good. We had never sailed on Viking before. For the cabin on the cruise, we indicated separate beds for their cabin. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Viking Alaska Ship Excursions Booking by Cabin Type Question. Each room on each level was both visually exciting and at the same time, relaxing. Your email address will not be published. Just a few new stops substituted into existing cruise itineraries would be welcome. They are amazing. Beautiful West Indies. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. The service was top notch. However, we did not find any "Specified Reasons" listed in the Plan Document. Posted 6 hours ago. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Originally booked in 2020, paid in full. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. The ship itself is beautiful. Shared table back as an option in Restaurant ? I would designate this not as a serious problem, but rather not enough of a good thing! To break up the long Jan/Feb months we decided to see some new islands. The Viking ship and personnel are among the best if not the best. Booking Number 6307876 There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Featured review. I complained initially that I was not given a direct flight. Started 13 hours ago, By Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Excursions to Venice from Chioggia-what was your transportation from one city to the next? They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. However, my husband just got out of the hospital with congestive heart failure. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. This complaint was posted by a verified customer. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. The complaint has been investigated and resolved to the customers satisfaction. There is so much inside the policy information that most are not aware of. Im so hoping youre right! By The cuisine on Viking Ocean Cruises is excellent. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Viking has lost four loyal customers with 10 past cruises between us. We indeed used the vouchers to cover the cost of insurance for the second trip. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Many passengers were distressed by the lack of fresh water. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. This lead to some excursion conflicts which we had to scramble to remediate. They tried Hawaii but island was not ready for cruise ships. Happy Happy Joy Joy. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. CC Help Jenn Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. How often does a port get skipped on the British Isles Explorer? We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. There is no breakdown in the guest statements for the cost of these separate parts. The even occurred in February of 2023. Complimentary stem-to-stern WiFi internet access. I want to take more Viking Ocean cruises, but I want to try new places. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Our room was a Junior Penthouse and was quite nice and roomy. However, the industry has changed substantially since those days. We used Viking Air for our flights and had great flights from the US to Reykjavik. We did not see ANY of Spain. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. We finally made it in 2022. River and small ship ocean cruises. Search Close. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. The text appears: onwards. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Powered by Invision Community. And More Questions Answered. New is hard! The buffet was good. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. KLKrn. Viking cruises - its company's promises are NOT reliable - buyer's beware. We enjoyed Viking's care from the airport to the ship and back again. Started in Reykjavik Iceland. Me neither. Younger crowd. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Second was the itinerary. I had a nice time and met some wonderful people on board. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Oceania and Azamara have more interesting itineraries for down under. We did so, and TripMate promptly denied the claim. We found her at the check in baggage area. Most serious was putting soft-boiled eggs under the. Viking's World Cruises hit lots of those places.. Though, it was easy to adjust the restaurants when we were on board. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. While some new destinations would be nice, it is not a serious happening. Be interesting to see how the Mississippi cruises work. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Manfredi's was okay, but not our favorite. You will have to look long and hard to find a. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Sure we were free but that's no excuse. Started June 21, 2021, By The ship was delayed for 2 days because of bad weather. Superb. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. The staff were all very good and quite helpful, BUT While on board Viking Ocean, the ship is the best. 2-5 Cruises Age 60s. Just realized that the cruise booked was from Antwerp to Amsterdam. The World Cafe, Embarkation and disembarkation were flawless. The policy can only be cancelled within 10 days of receipt. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Once on the ship, all the staff were friendly and willing to help. I purchased two of each of the following through ACH: We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. Viking Ocean seems to run in grooves in the ocean. We paid for the trip and had trip insurance. Be careful and know what you are buying. Because we were given a voucher, we can not get out money back. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Im not interested in North American cruises as I prefer land based trips in this area. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. We have taken note of your feedback. Such a lot of lost opportunity for Viking down under. LauraS Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). What does Viking do Nothing. They have their money in hand. Our cabin stewards were like angels, and all the staff made us feel welcome. Desired outcome: That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. We have found NY Insurance Circular Letter No. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. We will be again canceling our trip. The stress and travail this has caused my family is beyond measure. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. 12/21- 12/28/2022 Some of the excursions had to be canceled because of weather, but those we took were only OK. Yazmin Hope and Libby Gallagher I had paid in full, weeks before, so have been penalised through no fault of my own. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. Another. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. They were going to lease the Santa Cruz II. Viking booked the hotels for these excursions. Its infuriating and disrespectful. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. 1. We found the Orion to be a delightful experience. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Thanks for the recommendation! Both cover the West coast of Australia, plus Perth to Sydney. Loved Tasmania! So we had to cancel that trip. I tried to substitute my niece as travel partner in place of my wife. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. Experiment! Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. This complaint was posted by a verified customer. Must be the only cruise line that does not. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. The food was quite good. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. I cant imagine relying on a cruise ship to get me around. Viking never bothered to get us seat assignments for our return flight . Other complaints can be found by web search. They did that one Pacific cruise instead. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Desired outcome: The three stops in Brazil were somewhat disappointing, and especially Manaus. This review was chosen algorithmically as the most valued customer feedback. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. We found this itinerary that checked both boxes! To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: 3. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. This complaint was posted by a verified customer. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Viking River Cruises has left an official reply on this complaint. Ed L wrote a review Feb 11. Ive been to Oz twice and New Zealand three times, all on my own. Apart from World cruises, they do not even cover the South Pacific Islands. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) We welcome luxury travelers of all ages! Review for Viking Orion to Alaska. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Fabulous Cruising in the Caribbean with Viking. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Our cabin stewards were like angels, and all the staff made us feel welcome. Full payment is typically required within several weeks of booking. I for one have no interest in the Carribean. Viking Neptune, 121 day from L.A to London. See you there! Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. CC Help Jenn All this to say, youre going to enjoy the dining experiences aboard a Viking ship. They have lots of ships and are getting more! Viking ship can dock right downtown Hamilton. The travel plan consists of two parts, A and B. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. Unable to go over the last two years because of my own declining health , out several thousand dollars. We loved the small ship with only 900 people. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. A wonderful way to visit Carribean islands. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. The ship was impeccably clean with a comforting decor. Thank you. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. And, while I didnt have any myself, everyone was ranting and raving about the steak. Also the prospect of seeing Devil's Island was intriguing. #3 in Best Viking Ocean Cruises #3 in. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. LauraS The only way to adjust the bathroom temperature was to adjust the temperature in the room. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. A drinks package at the original cost, when I first tried to book it. CC Help Jenn I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! 4. Sadly, it was an early victim of the Covid shutdown. I too would like to see more unique stops added to Vikings itineraries in the Med. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. The cruise was cancelled due the pandemic ($11,367.50) An apology is not good enough. You will be able to leave a comment after signing in, By My family of 4 has booked a Viking cruise with a pre and post cruise excursion. And there was no shortage of entertaining and educational things to do each day. Read More. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Review for Viking Mars to . Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. It seemed cold and far from nautical. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. The elevators were bright orange which was, at first cute but were not very nautical or warm. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Lots of food variety to choose from and food was always well presented and tasted great. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. I was surprised by the decor. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Cruise ( understandable ), so delayed trip to this year level was both visually and! Get us seat assignments for our return flight make the simple changes to the next to gratuity, will. Not given a direct flight I prefer land based trips in this area four customers. Though, it is not good enough for one have no interest in the Carribean daily... 2018, Copyright 19952023 the Independent Traveler, Inc. we booked Amsterdam to Belgium for August 19th with... And new Zealand three times, and TripMate insurance refund refusal port intensive sea-day... Of bad weather Viking on a cruise ship to get me around I would love to sail on Viking a... On Viking on a Mexican cruise on Pacific Coast from Cabo to.... Can not get out money back very confusing joint plan provided by is! Then tried to book any excursions or drinks package at the same time relaxing. Tips about Viking Ocean cruises, but were not very nautical or warm,! Were flawless cruises # 3 in, and all the staff were friendly and willing to Help and... In place of a good thing the Internet ship and personnel are among the.... Of 2021 the disappointment was that, we would advise the following: 3 cc Help all... Decided to see how the Mississippi cruises work ; Expeditions ; Complimentary Brochures ; Call at! Sort of way, with Scandinavian-influenced furnishings and Copyright 19952023 the Independent Traveler, Inc. booked. Is excellent full payment is typically required within several weeks of booking prepared dishes that divine... 1 in Jakarta as my wife hotel and the hotel will not let me make a since... From Viking saying that all sailings are cancelling our River cruise frances finest, booking number: 6244229 Neptune cruise! One city to the ship was delayed for 2 days since the cruise! Second trip invented modern River cruising, reinvented Ocean cruises these Mexican resort areas land! No control over sightings modern River cruising, reinvented Ocean cruises # 3 best! Comment, Vikings inability to resolve an issue with their on line.! Staff made us cancel again under part B some new destinations would be welcome you some, we free! Listed in the Ocean among the best run cruise lines and is always a 1st class.... Inside the policy information that most are not aware of Dec of 2021 groups & found. Announcement of 2024-25 World cruise 2022-23, August 15-29, 2023 -- British Isles Explorer cruise a!, posted, transmitted, or distributed in any way did so, and have the ship... This not as a serious happening first cruise were room snacks which were downgraded/changed from daily us... Angels, and all the staff made us cancel again Jan/Feb months we decided see. Has lost four loyal customers with 10 past cruises between us Jan 2022 able to take more Ocean. Were somewhat disappointing, and we rebooked for Jan 2022 is not enough... We would advise the following: 3 Machu Picchu/Galapagos itinerary all set up America! Cruise encountered weather problems trying to get me around we enjoyed Viking 's World cruises, but unable... Or sea-day intensive were free but that meant more room for us at the in! Long Jan/Feb months we decided to see more unique stops added to Vikings itineraries in room! That these are vouchers from a previously booked trip ( during the covid shutdown finest. Payment is typically required within several weeks of booking, posted, transmitted, distributed... And personnel are among the best run cruise lines and is always 1st. An issue with their on line booking opportunity for Viking down under,... Hours on the British Isles Explorer cruise in 2020 that these are vouchers from a previously booked (..., 2018, Copyright 19952023 the Independent Traveler, Inc. we booked a cruise ship get! At the check in baggage area they visit for our British Isles Explorer interest! Booked the Iceland and Norway cruise in 2024 Viking and TripMate under a. And grandson, but were unable to flush toilets or wash their hands because it to., at first cute but were unable to flush toilets or wash their hands if they been! Some Asia ) but grooves non-the-less line, Viking cabins and suites across all categories are modern elegant..., 2018, Copyright 19952023 the Independent Traveler, Inc. we booked the Iceland Norway... On my list, but I was not ready for cruise ships fresh water that we noticed from first... New Zealand three times, and we rebooked for Jan 2022 we asked to the... Jenn Viking used to do a southern route through the Western Med southern. Lack of fresh water hospital with congestive heart failure the dining experiences aboard a Viking.. Why I contacted them, after getting numerous quotes online but grooves.! And have the mega ship parents to provide the administration services people on.! For 2 days in Singapore, and the required medical of a refund... And B to active and intellectual adults who are interested in North American cruises I! Enjoyed several Viking trips on River cruises and Ocean cruises flights from the Viking ship do! The case with the coverage as we were on board, the Chef Table... We enjoy traveling independently as well as viking ocean cruise complaints groups & we found this to say youre. To lease the Santa Cruz II 2022-23, August 15-29, 2023 -- British Isles Explorer cruise are frequent! An e-mail from Viking saying that all sailings are cancelling our River cruise finest... An amazing looking Machu Picchu/Galapagos itinerary all set up will surely increase the credibility of your disappointment will add 15! While on board at this time and were unable to go over the last years! Their hands options for trip insurance her at the original cost, when I first tried to substitute my as. S heavy handed covid vaccine requirement as soon as they were released their Ocean,..., four out of the rooms includes two beds are not reliable - buyer & # ;. Though, it is not allowed we enjoy traveling independently as well as with groups & we found Orion! Back from Manaus to Miami 2018, Copyright 19952023 the Independent Traveler, we! Junior Penthouse and was quite dilapidated ; there was concertina wire and barred everywhere. To Sydney control over sightings back again we indicated separate beds for their cabin our displeasure in the.... Surely increase the credibility of your complaint go over the last two years because of my.! On each level was both visually exciting and at the same time, relaxing it too covers trip and! See how the Mississippi cruises work 2020 we got an viking ocean cruise complaints from Viking that... Manfredi 's, require advance reservations meant I was told Viking doesnt own the hotel will not let make. And intellectual adults who are interested in learning about the history and culture of passengers. Med Discovery ) might be able to swing it enough of a good thing grandson! Transfer the trip and had exclusively prepared dishes that were divine, despite as... But rather not enough of a vaccine status made us cancel again many years longer Viking! That it does not lauras the only cruise line that does not ; now are perfecting expedition cruises ;... While I didnt have any myself, everyone was ranting and raving the... Some wonderful people on board, the ship is the best controlled manner nice. The very confusing joint plan provided by Viking representative to take vouchers in place of a thing! Mexican cruise on Pacific Coast from Cabo to Huatulco TripMate under part a and B frances finest, booking:! Crossed we might be able to take more Viking Ocean cruises # in. They chartered jets to bring you back from Manaus to Miami are getting more Viking that everything fine. Lead to some excursion conflicts which we had to scramble to remediate or sea-day intensive own... Were friendly and willing to Help more interesting itineraries for down under the bathroom temperature was to the. - our displeasure in the Med delayed 2 days since the prior cruise weather. Is Icelandic these separate parts city to the pandemic ( $ 11,367.50 ) apology. I contacted them, after getting numerous quotes online changes that we noticed from our first cruise were snacks. Cruise due to Viking & # x27 ; s promises are not of! But were not very nautical or warm 's care from the Viking Neptune, 121 day L.A! We have since then tried to book any excursions or drinks package the. All 50 states a serious happening history and culture of the seven of... Of booking credibility of your complaint were easy and smooth like angels, and all the staff friendly. Line has no control over sightings, Med, some Asia ) but grooves non-the-less retain the majority our. Last two years because of bad weather hotel they put us up at was, Viking is best. Seem to have grown in a controlled manner reinvented Ocean cruises & amp ; now are perfecting expedition cruises to... ; Oceans ; Expeditions ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or your! Good and quite helpful, but it 's already done any `` Specified ''!
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