Herb Ricotta rigatoni. We may receive compensation when you click on links to those products. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. Lie-flat mattresses, bedding and a turn-down service are among the other attractions, while the inflight entertainment (IFE) will be delivered on 18-inch screens. And, since this was a paid ticket, I was able to earn miles with Delta for my flight -- 4,397 MQMs, 879 MQDs and 4,397 redeemable SkyMiles in this case. Thanks to the seat's design, the footwell was plenty large for me, though one negative aspect of this seat is that when the tray is not in use, part of it rests right below the inflight-entertainment screen and is immovable, so when you are lying down and turn over in your sleep or want to bend your knees, you'll likely hit it every time. While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. (Take the drink order on the ground, prepare the glasses, take the meal order on the ground, and start the chosen dishes cooking, etc, etc) I did it many times, AND a manual safety demonstration as well, not with the benefit of video, which creates important time on the ground/taxiing. Not much variety there. I travel for pleasure only, no business. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. WestJet offers a full dine on demand experience in business class, so you can have what you want when you want. I was on the inaugural Air Asia X long haul premium cabin and the same thing happened! 9 May 2018 by Craig Bright. It was 25 minutes before Sara got to my seat, and greeted me with the biggest smile. Whereas I hate, hate, hate that sort of interaction which I experience, for them, as subservient and demeaning. It wasn't until close to the descent that you went to the lavatory for the first time?? Must keep an eye out for new 787s. Also a very different viewpoint in service speed in one direction vs other. It was delightfully refreshing and a nice variation on the same-old-same-old vodka cranberry. Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. 1 WestJet Dreamliner Business Class Review: Paris to Calgary Westjet Dreamliner Business Class - Solid Value, but fix your Paris problems. LOL! cons="Middling ground experience in London, not the most comprehensive IFE selection." How are the FB Award redemption rates for WS J? It sure seemed like there were no business travelers in the cabins. Cuisine: Pizza Neighborhood: Lindale Website: www.pizzahut.com See Map - Get Directions. Another impressive feat: WestJet offered its business-class customers exclusively a dine-on-demand concept, meaning that you could pick anything you wanted to eat on the menu at any time. They aren't part of an alliance. Sounds like they did Wow, great to read a review of a brand new business class product. Our food service and menu offerings vary by cabin type, aircraft and flight duration. Like really, really, really slow. Wow, great to read a review of a brand new business class product. About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). What is the advice of those who have travelled in business class? Okay, now on to the actual flight. Well, thats to Heathrow, I prefer Gatwick.. Ive just never witnessed anything like this before. You can't get a business class seat in their new Dreamliner without paying the cash fare. Whether you're flying for business or pleasure, you'll appreciate the extra space and amenities. WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. I'm surprised that the wine list only had one Canadian wine. Awesome. @majik I stand corrected (on my main point!). @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. which seems strange or is there a gap in the lid? WestJet is almost like Qatar Airways in terms of their food & drinks. The dinner service started with truffle popcorn and drinks. Theres also Wi-Fi from Panasonic, with the option of paying 10.99CAD for 90 minutes, or 21.99CAD for the full flight, both with no data caps. They have ten working in economy? Maybe someday WestJet will fly 787's out of Maybe someday WestJet will fly 787's out of Halifax - but I'm not holding my breath. I mean WS only have one lounge, the Chinook which they recently took over at YYC. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. If the two FAs are out serving, who's in the galley warming and unwrapping and plating, and then organizing all the used dishes and trash? 4hrs30 before the lights went out! There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Daytime return, you can eat in the lounge, arrive on the plane fairly full, have a drink and then eat a bit more. This is great - you can earn DL miles with them right? Then to the right of the seat was an armrest that could be raised or lowered, which also acted as a storage compartment. 1) On which routes will Westjet be flying this plane besides Calgary to London? Are the salt shakers and arrangement of the tray table setting really that important? Calgary (YYC) London (LGW) To me, it didn't feel as in-your-face as, say, a Virgin Atlantic cabin, but it wasn't boring and bare bones, like some other airlines that use this same seat (looking at you, Aeromexico). Here is to civility. Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. How was availability? Again I have no idea about the market positioning of this product. One of the first things I noticed upon boarding was WestJets relaxing boarding music. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Or perhaps they can make it work with the leisure travellers. The IFE screen was plenty large, though it didn't swivel at all, so in certain seating positions it made things a smidge difficult to see. Neither is this North American Airlines sleazy PR as suggested previously. Travelling as couple and want to sit together. See terms and conditions. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. Thankfully, though, an agent was kind to me and overrode the system to send my bag on its way. . Or pay with 140,000 points + CAD$1,479. Haha I actually thought of Ben when I found an air nozzle on the cabin door on Oman Airs new 787 first class suite. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Think it will all be worked out in a few months until they find their groove. It was slightly overweight, so it wasn't allowing me to send it on to Calgary Airport (YYC). These long haul flights and routes could be to cities in Asia, Australia and Europe. Otherwise, great looking cabin and food. Just offer a warm welcome, explain the seat, smile briefly and then F Off back to the galley, please. Boarding had already begun when I arrived at the gate, so I headed for the business-class line and walked right on board. I suspect a future WestJet merger with Air Canada That service is very slow even if it does look to be very good. "Similarly, no trays were used, but rather everything was placed directly on your tray. Your feedback is important in helping us keep our community safe. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Good to see them stretch. I asked for another signature cocktail. WS Rewards elites get Plaza @John I suspect that over time thats something theyll be able to work out, because Ive never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed. I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. Find the right card for you. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. Did Ben notice whether there was a "Galley Witch" (G/W) FA? Flight attendants were professional and on top of everything they were doing, but also approachable, kind and informal enough that it didn't feel stuffy. WestJet reminded me of Qatar Airways in that regard, as everything was placed directly on my tray, there was a personal bread basket, etc. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel, Possibly the best Business Class product offered by any North American airline. @Mark. Like, just less than half the flight. WestJet, your business class is so close to being one of the best transatlantic business class products out there. WestJet absolutely made the right call with that -- I was so impressed by the way the cabin felt at once high-end but relaxed. What you described was customer service as you would like to experience it. Why would I take WS to London? Ideally the meal service on a transatlantic flight would be finished by this point, but the crew was taking their time with each passenger, and there was definitely a learning curve. Shortly after waking up the flight attendant stopped at my seat and asked how did you sleep? She also took my breakfast order. Whee! Just as a comparison at BA on the 787-9 we have ten crew in total for the four classes - 2 in F, 4 in J, 4 in W/Y. Ive flown it on another airline that shall remain nameless. I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. Though that's a nice concept, I didn't have a ton of time and wanted to nibble on something before I boarded the flight, so placing an order and then waiting for the food to be delivered wasn't the most ideal situation. For an explanation of our Advertising Policy, visit. Enrollment required. Especially an airline that previously didn't have business class. I never fly SQ because Singapore Girl tells me everything I need to know about whats on offer. I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. The one glaring problem is the pace of service. I'm based at YVR and prefer flying WS over AC domestically at least. The crew then spent a while in the galley preparing, and 45 minutes later I was offered another drink, so I had another one of the signature cocktails. Fabulous review - I loved the WestJet business class salt & pepper shaker as well as all the Canadiana displayed within the menus including the quintessential Canadian cocktail of the 'Bloody Caesar' that was created in WestJet's hub of Calgary. There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. The seatbelt sign was turned on about 20 minutes before landing. And if you're traveling with a companion, you can keep the divider down so you can more easily chat and socialize. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. There are noise canceling headphones, which are alright, but nothing special. Is this your first time in a pod seat? As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. I am amazed you didn't get it, Lucky! Prices will be updated at least every two hours. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. They gave each passenger a detailed introduction to the seat, they used all the terms you use in good service (my pleasure, did you enjoy your appetizer, etc. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. Seasonal start and end dates apply and are indicated in the booking flow. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. All rights reserved. The lounge itself was quite small, but I enjoyed it for the most part. A roundtrip just from Calgary to London typically runs over $3,000. I also quite like the finishes that WestJet chose for their seats, which remind me a lot of Virgin Australias 777 business class. In the beginning, there were major teething problems such as extraordinarily long meal service times. WestJets business class bedding is great as well, with a plush pillow and a very comfortable blanket. @Bob"Canadians have had to put up with the garbage that Air Canada is for way too long! But I never paid much attention to Canada's other large airline. WS was the refresher I needed. It is rare these days to see them on newer aircraft. They really tried to provide Qatar Airways levels of service in every way. Only a fool would imagine that what we Obviously you are paid to be there, and paid to be nice to me. I mean, how could I not? {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. It felt more like a restaurant than a lounge, as tables were served by waiters and waitresses and there were no buffets in sight. They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". I know, I'm showing my age but customer service is, I believe ageless and always welcomed by those who are discerning enough to appreciate it. customer service is always welcomed by those who are discerning enough to appreciate it.. Check here before booking an award fare. So I skipped that course, knowing that I'd probably have a snack from the "social area" in the galley before having the next meal. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". There were custom espresso drinks you could order, and the wine selection was great as well. My experience with SQ is that they're a solid airline, but they charge a premium and their ground product is lackluster. Rigatoni pomodoro with herb ricotta. Excellent. They have friendly flight attendants, excellent entertainment and Wi-Fi, exceptionally good food with dine on demand, and a very personalized service. "..Westjet is 22 years old 22 years..what do you mean by "far too long"?..I knew someone would harp in with that silly cliche.. Air Canada is excellent. Looking at plan and photos it would suggest that the middle seats of the same row are closer to each other in terms of talking etc. That tourist airport disaster is where I fear Mint will also end up. This is the first flight review to publish with TPG's updated scoring system, and you will notice different point allocations in certain sections of the flight. @DenB WestJet is partnered with Delta and AirFrance/KLM so eventually they will be bookable with SkyPesos and Flying Blue. All the best to Westjet, hopefully they capture market share away from the disaster and absolute crap that is Air Canada. The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. But based on this, bagged myself a return London Toronto. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Creepy nonsense. This consisted of a total of 28 seats, in a 2-3-2 configuration. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. In reading other reviews of this product in anticipation of my own flight, I was expecting an incredibly drawn-out service. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to @ Mark Right, I'll get right on that opportunity. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. Are you serious - after drinking all that you drank and eating all that food? Looks like a really nice flight, but on an 8 hour redeye to London they need to have everyone fed with the lights off 90 minutes after take off. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! Thanks. For the main course, I could have red-wine-braised beef cheek with potatoes, shallots, carrots and green beans; Chinese-style chu hou chicken with mixed vegetables, garlic-and-ginger sauce and udon noodles; or wild mushroom ragout with rice, with broccolini and sauted red onion and shimeji mushrooms. Great product. Similarly, I liked the style of the menu and wine list. In total, we earned 8,860 Membership Rewards points for this flight, worth about $180 according to TPG's current valuations. 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