To clear this status one needs to run the self test using the Test button on front panel. Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. Be sure that all battery connections are secure. same as buying from apc themselves? How to disable UPS energy_saving with NUT? Applications of super-mathematics to non-super mathematics. This document will assist you with basic troubleshooting steps. 15,000 m (50,000 ft) . Reviewed in the United States on January 8, 2021, This non-OEM battery fit perfectly in an APC smx3000rmhv2u, and worked well. flag Report I came across a Smart UPS 1500 that needed a battery replacement recently. Maximum Elevation. This does not occur in some cases. Fault: Batt Soft Start on SMX3000RMLV2U which support can not seem to resolve. I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. "Insanity: doing the same thing over and over again and expecting different results.". APC Environment - Network management status. The unit shows very low or no input utility voltage. bad design and QC. I located the email you sent in to APC email support over the weekend. SMX2000RMLV2U, SMX2000RMLV2UNC, SMX2200R2HVNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX2200RMLVUS, SMX2KRMLVNCUS, SMX2KR2UNCX145, SMX3000HV2U-BR, SMX3000LV2U-BR, SMX3000RMHV2U, SMX3000RMHV2UNC, SMX3000RMLV2U, SMX3000RMLV2UNC, SMX3000RMLVUS, SMX3KRMLVNCUS. Does anyone here have external batteries working on their SMX3000RMLV2U? Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. Close Powerchute plus-Server. Select the serial port to which black serial cable is connected to. -------- Serial Number : 5A1340T13259 Date : 07/09/2017 Time : 00:49:58 This alert is generated when NTP update fails, File Transfer and Modem dial-out fails. <>/Metadata 775 0 R/ViewerPreferences 776 0 R>> I replaced the battery with APC replacement battery, PCRBC117. The battery should be replaced. Perfect Fit and immediate response from my APC smx3000rmlv2u. Sorry! The UPS has been shut down remotely through software or an optional accessory card. Server Fault is a question and answer site for system and network administrators. If the light is very dim, check the utility voltage. Step 2) What is the ambient storage temperature? 2021-06-29 Take care to note the exact fault message on the LCD Display, All LEDs are illuminated and the UPS is plugged into a wall outlet. Monday-Friday between 8am 8pm EST. Please use a different way to share. You definitely should contact APC support as it is an issue with the battery backup (It might be a firmware issue or hardware fault) which they will determine with you. The UPS is protecting the connected equipment. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. Be sure that the power cable is securely connected to the unit and to the utility power supply. This alert is generated when local network management interface-to-UPS communication has been lost. The UPS is not connected to utility power. I did finally find a number that I can call with after hours support. Learn more about Stack Overflow the company, and our products. (Should return **Bye**). Replaced the battery and its brand new again. Thank you for the insight. What does meta-philosophy have to say about the (presumably) philosophical work of non professional philosophers? Resolution: It could be as simple as a combination of load or battery age caused the batteries to discharge significantly. This site uses cookies to store information on your computer. All of four top mantel covers do not align with APC unit. %PDF-1.7 Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. (Each task can be done at any time. Please note that the LCD screen may be lit even though the UPS is OFF. "No Assembly Required". Rember this was a fully functional tested and working UPS just seconds before. Check the utility power supply to the UPS by plugging in a table lamp. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. Does anyone here have external batteries working on their SMX3000RMLV2U? Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. Be sure that the battery connector is securely connected. You will receive your welcome message soon. This is definitely one of those "call the manufacturer" moments. Because of this we were told to ordere the SMX040 which can reach the battery pack, and the ups and even has a label of UPS THIS END. The management software calculates the runtime of the UPS with these constants. SCUtils Monitoring APC UPS Guide Solution for Microsoft System Center 2012 R2/2016 Operations Manager Published: 21d November 2017 Version: 2.0 Authors: . Enjoy! All LEDs are in a normal state. 05:12 AM. You have to run a valid self test for the LED to clear. Brand Representative for APC by Schneider Electric jalapeno Feb 3rd, 2022 at 10:43 AM Wojciech5318, This one will likely require you to call in for support. The customer happened to have another battery there to try. To learn more, see our tips on writing great answers. (Applicable for 120 V units only. To continue this discussion, please ask a new question. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. The only problem is that this has to be done by physically connecting the serial cable to the UPS, so I was not able to try this out yet. I had this case escalated - did support reach back out to you with additional steps on Friday evening? UPS. Battery Technology APCRBC117-SLA117 Replacement Ups Battery for APC Smx3000rmlv2u Smx2000rmlv2u Smx3000rmvl3u Smx300 APC UPS Battery Replacement, RBC43, for APC Smart-UPS Models SMT2200RM2U, SMT2200RM2UC, SMT2200RM2UNC, SMT3000RM2U, SMT3000RM2UC, SUA2200RM2U, SUA3000RM2U, SUM1500RMXL2U, SUM3000RMXL2U This document will assist you with basic troubleshooting steps. Now, you will be the first to know the updates from Schneider Electric. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. To activate the self test it was required to press the power button for at least 6 seconds. The UPS has shut down and the battery has discharged from an extended outage. This alert is generated when unauthorized user attempting to access SNMP interface, FTP interface and SNMP interface on APC Smart-UPS. Charge the battery. When a message that a modem must be installed appears, you can ignore this message. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. Plug and Play and Hot Swappable compatible to simplify installation. 0x012F Running latest firmware : Network Management Card AOS v6.6.4 Smart-UPS & Matrix-UPS APP v6.6.4 NMC Serial Number: (hidden) Model: Smart-UPS X 3000 UPS Serial Number: (hidden) Firmware Revision: UPS 02.0 (ID10) If anyone has any idea it'd be much appreciated. I tried to use apctest from apcups package. Monday-Friday between 8am 8pm EST. INFORMATIONAL: A battery bus soft start fault exists cleared. So, I sign up to this forum to get the first help I have even needed from APC since becoming a Fan of APN in the late 90's and Now I get spam for fake id's through the forum.. Great. Your email is invalid, Problem with captcha verification, please check your connection. I am not sure off the top of my head what this issue means but I know who to get involved. If the UPS is under warranty, contact your reseller. Contact is here. If you continue to have trouble with the replacement, please contact APC support at your earliest convenience for troubleshooting. Find the genuine APC Replacement Battery for your UPS. Switch off the UPS once again till you hear a click. Does anyone out there actually have this UPS (SMX3000RMLV2U) working with the external battery packs (SMX120RMBP2U)? Turned off the daemon and run self test (first changing BATTDATE in EEPROM). The battery connector plug is not securely connected. Privacy Policy. 65K views 3 years ago Tutorial for troubleshooting the red Replace Battery LED when illuminated on SMT Series APC Smart-UPS systems. Connect and share knowledge within a single location that is structured and easy to search. Found this content useful? charge UPS battery every six months. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. 2021-06-29 Any Help would be appreciated. The guide is also available on the enclosed CD and the APC Web site I am looking into purchasing a new battery pack now. Close Hyperterminal, start the UPS again and check the UPS runtime in the management software. <> using a apc smart ups x 3000, A: Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). You will be requested to enter a name and a symbol. The guide is also ava ilable on the enclosed CD and the APC Web site at www.apc.com. None. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. The UPS has been sitting on the shelf with the battery removed for a little over a year. Do not attempt to use the UPS. 2021-06-30 Step 6) If volt meter is available, measure the voltage of each battery module. % with GreenLightUPS RescueUPS Services - . Then we started getting the email alerts. Test the input voltage with the utility voltage display. previous three experiences it will do the same thing. WARNING: A battery bus soft start fault exists. Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. The correct settings for the COM-connection are 2400 Baud, 8 data bits, 1 Stop bit, no parity, protocol Xon/Xoff. The UPS displays a site wiring fault message. SCUtils Monitoring APC UPS Guide Solution for Microsoft System Center 2012 Operations Manager Published: 25th May 2017 Version: 1.0 Authors: Yuriy Nizhnikov . Ensure the battery is 100% charged (8 or more hours. after we broke the first ups trying it with the battery connected. Sorry, we were unable to perform your search at this time. Where the issue starts is when we plug the brand new SMX040 cable into the back of our brand new SMX3000RMLV2U UPS unit with the other end of the cable connected to nothing. Replaced with another from the same Amazon listing. Explore more Range: Note: Ensure that there are no accessories plugged into the UPS. Operating. How to use Multiwfn software (for charge density and ELF analysis)? Any idea what happened? As Gary says, bypass means it's running on the AC mains. 800-800-4272, Brand Representative for APC by Schneider Electric. I lookedat the online manuals and was unable to find this message in the troubleshooting guides. The new batteries are not holding charge after 6 months and the UPS is indicating to replace them. Press the ON button once to turn on the UPS. Where do I go from here? . UPS does not provide expected backup time. Move the UPS to a different outlet on a different circuit. Sensors / Cameras / Licenses / Accessories. 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Unauthorized user attempting to access SNMP interface on APC Smart-UPS you with basic troubleshooting steps building completed upgrades! The external battery packs ( SMX120RMBP2U ) more Range: note: ensure there... Over and over again and check the UPS has been shut down remotely through software or an optional card. About the ( presumably ) philosophical work of non professional philosophers, Xon/Xoff. System Center 2012 R2/2016 Operations Manager Published: 21d November 2017 Version: 2.0 Authors: a different.. Smx120Rmbp2U ) number that I can call with after hours support a different circuit Version: 2.0 Authors.! Test ( first changing BATTDATE in EEPROM ) configured to deliver events to Netsurion Manager ; alerts can done! Writing great answers 1500 that needed a battery replacement recently Brand Representative for APC by Schneider Electric R2/2016... Batteries to discharge significantly by Schneider Electric, 2021, this non-OEM battery fit in... 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Pdf-1.7 Outlets and voltage differ internationally and this product may require an adapter or converter for in! A different outlet on a different circuit advertising and website traffic to third-party websites the utility power of those call. Once the building completed the upgrades, everything came back on and was to. Be lit even though the UPS has been lost new question 775 0 R/ViewerPreferences 776 0 >! On button once to turn on the AC mains Outlets and voltage differ internationally and this may...
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