Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. Did your screen go black just as you got to the squishiest part of your rom-com? While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. Get your phone devices ready for the switchover and wait for the number porting to complete. Call Suddenlink tech support at +1-877-794-2724. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She then paused, and said nevermind that he was still scheduled for this evening but she had no idea when. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. Companies respond better when others are watching. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. This will surely increase the credibility of your complaint. It is owned by Altice USA, one of the largest American cable operators. Targeted online advertising and TV for business customers. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. A couple of complaints, though: Suddenlink doesnt indicate wait times in chat. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. Invalid Optimum ID, please complete all fields. Julia: I will hang up with you and make you ho through this whole process . If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. Thank you for the opportunity to help with something so precious. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. All rights reserved. Channel 7 investigated dozens of complaints against the company Suddenlink. Next, please navigate to the account information section and click on it. 119.82.227.201 Since the base connects to cell towers in your area, you get guaranteed call clarity. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. and carefully place it in the box youve made available. Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. Unfortunately, Suddenlink does not have 24-hour support. All of the downloads are safe from the vendor's official website. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. Best of the Best. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. You can email the site owner to let them know you were blocked. It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. and our Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. Get on down there and do some good old face-to-face business. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Suddenlink has business customer chat and phone support (+1-855-270-5527). Youre probably asking the question about How To Cancel Suddenlink in 2023 then follow this guide to avoid paying extra fees. I cannot express how frustrating that is. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. On the other hand, it still has a service speed disadvantage when you compare it to fiber. Have your account information ready as they might need your contact info and details about the services you use. 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You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. Our mission is to educate consumers on cable & internet and home services. All times are central standard time (CST). Customers have filed Suddenlink complaints, many of which have to do with billing issues. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. 134 people from New York are already using community phone landline service. There is a charge for service calls unless the issue is caused by Optimum equipment. Will Suddenlink Let Me Pause My Subscription? However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. It applies only to the monthly fees. Our virtual credit card makes sure that youre not charged any auto-renewed subscription fees after a free trial comes to an end. I missed a job interview and a get-together with friends online. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. A cancellation fee will be charged from the subscriber to confirm the cancellation. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. First, you need to visit their website and login with your account details. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. ** Your original arrival window was from When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. To cancel your Suddenlink Subscription, follow these easy steps: 1. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. How To Cancel Suddenlink Online in 2022. There are early termination fees that are based on the type of. The next dropdown will be the terminate account option. Your communication is a gift to us. Follow the IVR prompts to reach a customer service representative. Depending on the type of installation selected (standard vs premium): . Fees to Cancel Your Account with Suddenlink. Log into your account. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. The customer service rep asked if the net was working and I said no that the problem is still the same. We are here to help and would be happy to check on your appointment for you. On the day of your appointment please chat with us to cancel or reschedule. If you want to try out another provider, its easy to find an alternative to Suddenlink. Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 It applies only to the monthly fees. If youd prefer to speak to a rep about your move, call, Let em down easy. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. Digital voice service for Residential and Business. They got more done in a few weeks than I did in over two years. VoIP-based phones do not work when there is a power outage, as the internet will be down. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. In the the event you have an issue that is not covered within our service guidelines, we have. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. Before you call Suddenlink Communications about an issue, try some basic troubleshooting. You could cancel service in two ways: online or on the phone. Submit a complaint and get your issue resolved. "@jin_chateau Hello Jenn! With us to cancel your Suddenlink subscription, follow these easy steps 1. Steep price increases 1 month later if youd prefer to speak to a rep about your move call... Did your screen go black just as you got to the account ready. As they might need your Contact info and details about the services you use New customer quot. Communications about an issue that is not covered within our service guidelines, we have it offers range! 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