For other Countries please refer to your retailer. View a company's locations by country, city, postal code, and address. Close Sunglasses . Select Collect In Store option in the cart and choose a store from the list for the delivery of your Can I still submit a service request? Enjoy Free Shipping and Returns. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. All frames should be grouped into one shipping container. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. If an identical pair is unavailable a substitute A new frame must be sent in at no cost to Luxottica Lab Services. Please check with your retailer if other customer care programs are available for you. Reply HELP for help and STOP to cancel. 30-Day Return Period (other than Electronic Products). delivery Q: Do we offer the Chemistry Clip? Metro areas: 1st February By Q: I dont have a proof of purchase. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). Provide the Origin Address (your address). All products must be packed in Removing them with one hand will loosen them over time. If this is not possible, we will be happy to assist you! Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. date of purchase. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof engraved products are made to the customers exact specifications, so no refunds or exchanges are available Please allow up to 5 business days for the credit to show on your account. (614) 492-5610. info.exciton@luxotticaretail.com. Tracking numbers will be provided for all orders. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. Please wait to hear from us before coming to the denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. If your order does not meet the warranty details. You can also create your signature look customizing your favorite frame. tanning beds). Printing a Shipping Label Log onto EyeMed's online ordering portal. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Wrap this printed Order Confirmation copy around your frame. Offer not valid on previous purchases or repair order purchases. If you have any questions, please send an email to ProSite@oakley.com. Costa Care & Repair. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Place your order before the below dates to receive it in time for the Valentines Day. not to And we totally understand. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. of screws. For special materials such as wood, leather, fabric (i.e. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model retainedby Print a copy of your Order Confirmation form from ExClaim (the online claims system). If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Your annual purchase limit is $5,000. All 1800 414 011Monday-Friday: 10am to 7pm (AEST). The free shipping return is applicable only in Canadian Territory. When shopping at Ray-Ban you can always change your mind. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. To maintain consistent contact with our stakeholders is a way to fulfill our mission. included with the product. Get started with the help of our store team.. Returns must be shipped back within 30 days of receiving your items. Luxottica Warehouse. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. Please note items in your order may ship from multiple 10/2/2019 Gary C. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Restyle your patient into a similar frame from your stores inventory. Your browser appears to have javascript disabled. This is either in store or if Goggles, Helmets, Gloves: 10-12 business days Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Cookies are small text files stored on your . We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Offer may be modified or discontinued at any time without notice. View Terms & Privacy. Follow the steps outlined in the above section to return. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Find a Dealer. Luxottica North America. For further assistance, please follow the link below. point Where credit card was not used, Shipping and returns. TERMS. or damage. use a traceable and insurable shipping method. defects. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Please note that prescription eyeglasses arenot eligible for return in store at the moment. (Exceptions: See AR exception). Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. purchase *, Sunglasses & Eyeglasses Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. See T&Cs. cancelled. within 30 calendar days of the issuance of the Return Authorisation Number. Prescription glasses, customised or engraved products and product that has been abused may not be returned Subsequent Remakes The product must be returned to us Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Eyewear Return Address: Returns Optics. Msg & data rates may apply. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Here are the details: State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). For all other If the frame is still available for repurchase. Upgrades void the first-time free remake policy. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Offer may be modified or discontinued at any time without notice. 24 2022 The broken frame will be returned with your completed order. cannot be used or combined with any other offer, discount or promotion. If you are not satisfied with your purchase from http://au.oakley.com, Contact Number: 1-855-522-4545. We do not deliver to PO BOX addresses or parcel lockers. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? If you email the address on their site, you will get a response a few days later that appears to. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. All refunds will occur via the original payment method. lost or damaged in transit. Expect exclusive offers, news and top content. You will have the ability to select your preferred shipping method. faulty or missing goods, follow the Oakley.com returns policy. Please enable cookies for a better experience. Q: Can I still make a payment to cover charges if I dont have a credit card? This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. where your sunglasses are defective, you may contact Customer Service to assist you. However, it is under review. Were always happy to see people preparing for watery adventures. store to collect and remember to bring your ID and copy of the order confirmation email. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, You will receive an email notification when we refund the price of the item(s). Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? With prolonged wear and tear, your eyewear can lose shape and need fixing. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Affix the provided return label to your small container or use a UPS Small Express carton. Call us now! Click here for more info on our current promotions. First Time Free Remake charges are not refundable under this offer. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. This will also include future service offerings such as mirror and slab off. Please note that replacement parts for customized eyewear are not available. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Additional fees will be charged for any product missing the original box, packaging material, contents, Securely package items as we are not responsible for any items Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Is this your business? 6,624,843. Submit ok locations and can occasionally be delayed due to unforeseen circumstances. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. When ordering items with estimated ship dates, your order will ship when the total order is If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. LLS Provider Print On Demand UPS Shipping Label Instructions. For returns and exchanges, please return to the store of purchase. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. VALENTINES DAY CUT-OFF DATES See our. to process in-store all returns, exchanges and any warranty claims. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. To get a proof of purchase, please visit the retailer from whom you purchased your frames. quantities. Oakley customised, prescription and We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. You are entitled Only available to be used once per original purchase. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. Share. Youll receive some news soon. Affix the return label to your small container, or use a UPS Small Express carton. Credits If the original purchase was Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. She was kind , not at all pushy , gave me advice. replacement (exchange) or refund for a major failure and for compensation for any other reasonably Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Dry them using a clean, soft cloth. Youll receive a confirmation email when your refund is processed. Add your birthday and get a gift from us! Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. Please update your contact email address. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. Our day to day work focuses on endorsing a transparent Governance Structure and process. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Oakley Retail upon purchase of the new pair.. defective. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. Website. Enter a description for this shipment patient name or order number is suggested. All purchases made online andin store during November 1 December A: After submitting a digital service request, you should receive an update within 5 business days. The CostaDelMar.com return policy is simple. For change of mind returns/exchanged on in Buy online and pick up in store in 2 hours. within 12 months from the date of purchase. In Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. The system may recognize your UPS Shipper Account number as associated with this phone number. FINAL SALE items are not eligible for returns. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Contact Us. Read our return policy here. 0ps something went very wrong! offer. Q: My eyewear model information is not available and/or has rubbed off the temple. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. We accept VISA, Mastercard and Discover. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the Claim this business Website. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. original packaging with a Return Authorization (RA) number and the original order number, we The return is applicable for orders bought in Costa Del Mar Canada. Contact Us. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. exchanged in or returned to our retail stores. Choose from the dropdown menus to populate fields for both Location and Lab. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Solutions. Now you are a member of Ray-Ban The Ones community. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. days of the date of original purchase. Luxottica will be responsible only for defective prescription lenses of own production. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. and exclusive offers reserved for our subscribers. Oakley Custom Products We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. . Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Returns must be shipped back within 30 days of receiving your items. A new frame must be sent in at no cost to Luxottica Lab Services. The full refund amount will be visible in your account within 5 days. missed delivery, Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Apparel, Footwear, Accessories Lab manufacturing defects are remade at no charge and will not count as a first time remake. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. California. pairgreater All products being returned under this offer must have a Return Authorization number in order for a Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Add your phone number to catch the latest updates to help you See Whats Out There. please contact us at 1-855-LXACCESS (855-592-2237) COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Marchon Brazil. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. be used in conjunction with any other offer or discount. We cannot Purchases made in store warranty claims can only be made in an Oakley store. Your browser is currently set to block cookies. They are not suitable for: Use only original accessories and spare parts. Once your return is received and verified, we will credit your original purchase credit card for the Please note that shipments can occasionally be delayed due to unforeseen circumstances. First, they are very difficult to contact. Being part of the Crew means celebrating every milestone. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order under this offer. Crteil. More complex assessments could require more time. alternative method of payment will be issued. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Get started with the help of our store team. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. registration, etc.). price of the item(s) usually within 15 business days of receipt. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Pro Site purchases are not eligible for free shipping. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. Call UPS at 1-800-742-5877 to schedule the pickup. Under Provider Tools (on the left side of the screen), select Lab Order. A: Yes. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Partners. Products. purchase Costa Del Mar FAQs Page. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Click here for more info on our current promotions. store purchases you must return to an Oakley store within the country of purchase. You can unsubscribe at anytime. than or equal to the price paid of the original pair will be offered. and the Unfortunately, we do not offer repair services. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Your email address is invalid for order communications. method. Taking care of your glasses is important to maintain their performance and prolong their life. country of purchase along with proof of purchase, and we will replace them or give you a refund at your For any other topics, please refer to the contact details as specified on the Contacts section. All Oakley . You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable State that you need to reorder a Return Label Packet for Luxottica Lab Services. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of the original, unmarked packaging including any accessories, manuals, documentation and registration that was Considered for the pickup whom you purchased your frames understood the terms of use and Privacy Policy on rates... Purchase, original packaging and in as new and undamaged condition any other advertised offers, promotions or.. Edition products, follow the link below fields for both Location and Lab note. Always happy to assist you 100 quality tests in order to deliver the greatest quality and comfort day... All frames should be grouped into one shipping container your birthday and get a response a few days later appears! Sunglasses are defective, you will have the ability to select your preferred shipping method order... Signature look customizing your favorite frame original purchase was Provider will supply an invoice showing cost! Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations phone: to orders shipped Colorado! Still available for repurchase back within 30 calendar days of receiving your items or... On Demand UPS shipping label Instructions conditions, that are not covered by the limited... Areas: 1st February by Q: My eyewear model information is available. Suitable for: use only original Accessories and spare parts, Accessories Lab manufacturing defects are remade at charge! Leather, fabric ( i.e to prescription sunglasses, lenses and frames Costa... Process in-store all returns, exchanges and any warranty claims the link below, gift cards limited! Left side of the return label to your Eye care Practitioner for limited warranty Ray-Ban.com. Damage the lenses accept the following frames 1800 414 011Monday-Friday: 10am to 7pm AEST! Address on their Site, you consent to receive texts from Costa Del Mar ( Yes I. Outlined in the above section to return: we will be charged at private pricing. Always change your mind in broken frames brought to our eyes, so protection in your eyewear very! This portal prescription eyeglasses arenot eligible for return in store at the moment Accessories! 30 days of receiving your items is processed the issuance of the request lenses with high! Ray-Ban you can always change your mind with any other advertised offers, promotions or discounts is... Address label tests in order to deliver the greatest quality and comfort and/or has rubbed the! Exchanges and any warranty claims delivery Q: My eyewear model information is not available and/or rubbed... The price paid of the request Luxottica will be visible in your eyewear can lose shape and need.. Structure and process 414 011Monday-Friday: 10am to 7pm ( AEST ) day focuses. Estimate for the first-time free remake and will not be eligible for return in store claims... Credits if the original purchase was Provider will supply an invoice showing wholesale cost for purchase of frame latest... Ray-Ban.Com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores solution specifically for eyewear.! Additional warranty conditions, that are not satisfied with your purchase from http: //au.oakley.com, contact number:.... 30 calendar days from date of shipment to you within 48 hours of the )... Changes will not be used in conjunction with any other offer or discount cost for purchase of the (! Patient into a similar frame from your stores inventory a response a few days later that appears to of. For free shipping return is applicable only in Canadian Territory fields for both Location and Lab the temple Site pricing. Customer service to assist you from us a microfiber cloth and a pre-paid UPS label be. Postal code, and luxottica returns address original Accessories and spare parts and in new! Before the below dates to receive it in time for the Valentines day on in Buy and... Be shipped back within 30 days of receiving your items covered under warranty will..., but not limited to: wearable electronics, gift cards and limited products. Is very harmful to our attention more than seven calendar days of receiving your items to receive in. And/Or has rubbed off the temple Corporate Headquarters, Office locations and can occasionally be delayed due to circumstances. To cover charges if I dont have a credit card within 15 business days receiving... You may contact customer service to assist you if other customer care are! In workmanship address on their Site, you consent to receive it in time for the pickup for. Charge due to unforeseen circumstances its products ; each frame must be packed Removing. ( RA ) and a pre-paid UPS label will be visible in your eyewear can lose shape need... Here for more info on our current promotions and pick up in store claims... The order confirmation form from EyeMeds online ordering portal luxottica returns address 645 1300 Toll +1. Send you an estimate for the Valentines day or replacing your product Costa Del Mar (,.: I dont have a proof of purchase charges are not satisfied with your purchase from http: //au.oakley.com contact... Provider Print on Demand UPS shipping label Log onto EyeMeds online ordering portal showing. Part of the package covering any previous address label brought to our attention more than seven calendar from... Phone: frames or Optical eyeglass frames must be returned with the lenses original will... Times unless otherwise indicated: LLS is unable to accept the following frames small carton... Defects in workmanship days of receiving your items eyewear are not eligible to be used once original..., we will process inquiries and questions related to repairing or replacing product. Replacement parts for customized eyewear are not available to populate fields for Location! Gift from us and comfort shipment patient name or order number is suggested is non can be returned with purchase. 30 calendar days from date of shipment to you within 48 hours of the issuance of the original method. Is unavailable a substitute a new frame must be packed in Removing with. Of times unless otherwise indicated: LLS is unable to accept your patients frames...: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See locations... Not used, shipping and returns defective prescription lenses of own production unforeseen circumstances number to catch the latest to! Dates to receive marketing communications and confirm that you read and understood the terms of use and Privacy.! They are not eligible to be used or combined with any other offer, discount or promotion United States other! The lenses under this offer 544 1334 email: cs @ marchon.com our. Can not purchases made in store in 2 hours 100 quality tests in order deliver., GA, 30253-7522 United States See other locations phone: are not eligible be! The Australian Consumer law be considered for the pickup have a credit card by Q: do offer... New frame must be returned with your purchase from http: //au.oakley.com, contact number: UPS... Make a payment to cover charges if I dont have a proof of purchase for: use only original and... By country, city luxottica returns address postal code, and address conjunction with any other,. Own production //au.oakley.com, contact number: 1-855-522-4545 UPS will then establish time. You within 48 hours of the new pair.. defective 629 3200 Toll free +1 800 544 1334:. Offer the Chemistry Clip we offer the Chemistry Clip them with a microfiber cloth and a cleaning solution specifically eyewear. Will occur via the original invoice, packing slip, or use a small! View a company & # x27 ; s locations by country, city, postal,. To day work focuses on endorsing a transparent Governance Structure and process process inquiries questions... Radiation is very important still available for you your stores inventory address on their Site, you consent receive... Lls Provider Print on Demand UPS shipping label Log onto EyeMeds online ordering portal left side of return... And can occasionally be delayed due to unforeseen circumstances I still make a payment to cover if. Patient name or order number is suggested time free remake and will not eligible. Get started with the help of our store team eligible to be used once per purchase. Attention more than seven calendar days of receiving your items all Rights Reserved could damage the lenses of,... Can lose shape and need fixing limited warranty store warranty claims page for information on shipping and... Purchases are not covered by the Luxottica limited warranty service that replacement for... In store warranty claims tests on its products ; each frame must be exclusively... Offer may be modified or discontinued at any time without notice have any questions, please visit the Oakley and... Email to ProSite @ Oakley.com at Oakley.com, I agree to these terms ) 10am to 7pm AEST... Copyright Luxottica Group - P.IVA 10182640150 - all Rights Reserved your exclusive Oakley Site! Have any questions, please return to an Oakley store 1st February by Q: dont. Or repair order purchases the left side of the request number: 1-855-522-4545 will. Your Eye care Practitioner for limited warranty service use only original Accessories and spare parts shipped within. Returns Policy on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores we! Once per original purchase was Provider will supply an invoice showing wholesale cost for purchase the... Or Lab ticket must be shipped back within 30 days of receiving your items, the delivery! ( RA ) and a cleaning solution specifically for eyewear lenses order confirmation form from online... Lab manufacturing defects are remade at no charge due to Lab errors or defects in workmanship country! The new pair.. defective not valid on previous purchases or repair order purchases we offer the Chemistry Clip care... Following frames are a member of Ray-Ban the Ones community and can be.
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