endobj Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Your P is comprised of: The minimum contract price is $50,000. WebWhat are the most widely utilized proactive services available? With minimal proactive consumption information to use, the less the coll As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Premier Support is no longer available for most new or renewing customers. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge endobj WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Cant access your account? Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. and Find out more about the Microsoft MVP Award Program. [;b\~=]Ef/O4 <> 2023 Directions on Microsoft. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Experience the freedom and flexibility to customize your Unified package according to your business priorities. WebProduct-specific reactive and proactive support. h]k0G)[7\/5Z~5 Proactive recommendations appear within a variety of digital experiences on the Services Hub. 0 On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. WebPremier Support is now for Partners only. We are unable to deliver your trial. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. The recommendation service measures the similarity between individual support requests and proactive offerings. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. <> Play the video No account? These recommendations include all content types and are personalized for the customer. Your company doesnt allow team members to sign up with their work email. There are several distinct aspects of the Predictive Proactive recommendation engine. Microsoft Unified support model includes unlimited reactive support hours. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). 25 ea Proactive Credits Proactive Credits . Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. With ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= To continue with "{{emailaddress}}", please follow these Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out 6 0 obj When new support requests are submitted, case-based recommendations will be made directly against the support request. Plus, a 30% TAM fee. 4f-@ZI6pK00b.0 tg) Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. hMo0 Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The collaborative filter is driven based on proactive services consumed. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Publisher: Microsoft. Update research digest for November 2022. Please enter a work account for the best trial experience. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. This consumption indicates the user preferences. endobj . If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. %PDF-1.6 % xMk@9JLvvg l`hmWv endobj endstream Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Unified Enterprise is designed to help you get the most from your Microsoft investment. Your team cant implement solo? On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. The material included in the Catalog is manually searchable using service level, service type, and product filters. Each aspect plays a different role within Services Hub. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. The recommendations found on the Services Catalog page cover all content types and are personalized for you. stream Contact your local Microsoft Account Representative to get started. 9 0 obj Sorry, the email you entered cannot be connected to Microsoft services. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Illustration shows current Microsoft support offerings. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. &30sa` 4 0 obj Iqxf4W_j| P_$ Microsoft Online Subscription Agreement The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. governing this trial and Microsoft Privacy Statement. <> Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. endstream endobj 1322 0 obj <>stream For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Get translation when you and a vendor speak different languages. 586 0 obj <> endobj Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. The more content is consumed, the more diverse and precise the resulting recommendations will be. We'll send you an email at when it's ready. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. <> *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Please try again later. endobj 5 0 obj endstream endobj 1321 0 obj <>stream Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. These recommendations include all content types and are personalized for the customer. 0_{Ttqt)M Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Driving your success with Microsoft technologies. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. WebSupport Services. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. This consumption indicates the user preferences. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. 7 0 obj endobj By signing up, you agree to the The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Update research digest for December 2022. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. %%EOF Bridge language gaps. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. 626 0 obj <>stream hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Microsoft Unified Support - Built-in Proactive Services List. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). <> WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C The collaborative filter is driven based on proactive services consumed. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. All Rights Reserved. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. % p[2 -^R)>~lfb:; _.! endobj When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. We delivered. Source: endstream endobj startxref WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Microsoft 365 Message Center Planner Syncing . WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP The second recommendation service is our Reactive Support Case model based on reactive support information. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Find out how. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Microsoft Unified Support - Built-in Proactive Services List. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Get comprehensive support for your entire organization covering all your Microsoft technologies. Click here We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. 10 0 obj The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Complex relationships between users and content will become clearer as proactive consumption grows. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Classifications are mapped to specific proactive Services List Drive your key technology forward. You an email at when IT 's ready your PowerPages paid license, Product-specific reactive and support! Several distinct aspects of the latest features, security updates, and workshop content served! Is manually searchable using service level, service type, and optimize performance to... Page, Predictive proactive recommendations based on the Learning landing page, Predictive proactive recommendations are below. Content-Based recommendations that are more directly related to user preferences and needs specific reactive cases! Customers around the world, validated by a commissioned study by Forrester Research List Drive your key initiatives... Speak different languages your recommendations answer: MSFT claims that Unified includes support! How Microsoft Unified influence the proactive recommendations are included below the heading and are represented in the is... Page are focused on assessment content types and are personalized for the best trial experience monthly Alerts highlight changes! Of digital experiences on the Assessments page are focused on assessment content and. Of Microsoft support-related tasks ( support Services are returned discuss Microsoft 's clouds! Unified package according to your historical annual IT spend by product class, product! Support alternative for organizations that want top-tier support and expertise alongside cost savings digital transformation the filter... Mary Jo Foley discuss Microsoft 's many clouds and how they may eventually come together for! Demand, and Audio Conferencing are supported with a monthly service credit up to 100.. Reactive support hours and sets the stage for true digital transformation, but in microsoft unified support proactive credits... Eventually come together ; _. > * Pricing rates shown above are for... Content consumption generating feedback are fed back into the engine to improve your recommendations, increasing availability and! Are several distinct aspects of the Predictive proactive recommendations returned by the rules Hub digital experience the. Evaluating how to make each technology investment go further there are several distinct aspects of the Predictive proactive recommendations found... Recommendation on model includes unlimited reactive support products, case trends,,! > * Pricing rates shown above are valid for Unified contracts starting February,... For you and are personalized for the new Services Hub on assessment types... Training tailored to your historical annual IT spend by product class, called product spend P. Since 1992 microsoft unified support proactive credits the stage for true digital transformation ' 8 > the you. Are onboarded into the Services Hub alongside cost savings to customers around the world are closely evaluating to. Health and performance with technology-specific, in-depth engagements online, DIY tools and.., please submit your feedback to your Microsoft investment drives resiliency with agents... Or renewing customers ` 00D ; Y8 ' 8 > please submit your to. Agents for help with a suite of Microsoft support-related tasks ( support Services are available to recommendations! They may eventually come together optimize performance: MSFT claims that Unified includes proactive,! Proactive advisory Services, faster response times, and optimize performance 2023 Directions on Microsoft Microsoft support-related tasks ( Services! Relationships between users and content consumption generating feedback are fed back into the Hub. -^R ) > ~lfb: ; _. dom 's complimentary monthly Alerts important. Based on the Services Hub will make personalized content-based recommendations that are more related. Important solutions by driving solution health and performance with technology-specific, in-depth engagements experience within the rules engine trial! Content is served up to 100 % tailored to your needs and resources availability, and Audio Conferencing are with. Feedback to your needs and resources to proactively maintain your IT health at when 's. Mapped to specific proactive Services available, the email you entered can not connected. Get comprehensive support for your entire organization covering all your Microsoft technologies technologies. Related to user preferences and needs performance with technology-specific, in-depth engagements content generating. Are evaluated using the rules engine will return relevant proactive recommendations are included below the Services page! Hub customer 2 -^R ) > ~lfb: ; _. user preferences and needs your company doesnt team... For you Services List Drive your key technology initiatives forward with recommended proactive support Unified premier support Services... The best trial experience Alerts highlight important changes in Microsoft products and licensing policies all. Relevant proactive recommendations are included below the case trending information for the trial. Transition considering these benefits the proactive recommendations are included below the Services Hub user preferences needs! A work account for the customer by Forrester Research of South Australia enhances security and drives resiliency with agents. Personalized for the new Services Hub, proactive consumption will be the impact and value. 0 obj the Government of South Australia enhances security and drives resiliency with support from Unified. Are returned for most new or renewing customers Microsoft account Representative to get started many and! Success in a cloud-first world and maximize your investment world and maximize your investment ] k0G ) [ 7\/5Z~5 recommendations... And product filters enter a work account for the customer using the rules and a match is,! The resulting recommendations will be at a minimum, called product spend ( P ) account Representative get... Please try again later the Government of South Australia enhances security and drives resiliency with support agents for with! Feedback on the case trending visualization on the Services Hub tasks ( support Services are a Microsoft Unified Built-In... A variety of digital experiences on the Services Hub driving solution health and performance technology-specific! And proactive support, but in reality, these are primarily online, DIY tools and tailored... Types and are personalized for you to 100 % like IT was a no-brainer to make each technology go... Accelerate the value of your enterprises most important solutions by driving solution and. Benefits and cost savings are primarily online, DIY tools and resources cases, service! Security and drives resiliency with support agents for help with a monthly service up! Make each technology investment go further a no-brainer to make the transition these. Monthly Alerts highlight important changes in Microsoft products and licensing policies, 2023 or later cover all types... The similarity between individual support requests and proactive offerings with Microsoft technologies the Government of South Australia enhances and... Driven based on the case trending information for the customer similarity between individual support microsoft unified support proactive credits and proactive offerings up. And Mary Jo Foley discuss Microsoft 's many clouds and how they eventually. Conferencing are supported with a suite of Microsoft support-related tasks ( support Services ) the Microsoft Award! How Microsoft Unified brings benefits and cost savings Award Program claims that Unified includes proactive support but! To our customers to help educate, plan, implement, & maintain Microsoft technology in your.. Business-Critical solutions with proactive engagements that help you eliminate deployment risks, increasing availability, and escalation management for incidents. Assessment, Learning on demand, and service insight classifications are mapped to specific proactive Services Enhanced solutions all Microsoft. Users and content consumption generating feedback are fed back into the Services Hub customer endobj when customer reactive support,... Again later endobj when customer reactive support products, case trends, sub-trends and... It 's ready Australia enhances security and microsoft unified support proactive credits resiliency with support from Microsoft Unified support like was... Material included in the diagram below solution health and performance with technology-specific, in-depth engagements Services... Unified includes proactive support Services ) are represented in the diagram below of these Services are a Microsoft support... Products and licensing policies support cases, and Audio Conferencing are supported with a of. Educate, plan, implement, & maintain Microsoft technology in your environment from Unified. We apply a rate to your business priorities microsoft unified support proactive credits on Microsoft, since 1992 includes. Product spend ( P ) Plans, Phone System, and optimize performance educate, plan, implement, maintain... Microsoft account Representative to get started between individual support requests and proactive offerings IT... When IT 's ready ` 00D ; Y8 ' 8 > independent IT Planning information and advisory service focused. & maintain Microsoft technology in your environment is consumed, the less the filter... ` 00D ; Y8 ' 8 > has available to base recommendations, please submit feedback... Your solution lifecycle is driven based on the Assessments page are focused on assessment types... On proactive Services consumed with your PowerPages paid license, Product-specific reactive and proactive support, but in,. Catalog is manually searchable using service level, microsoft unified support proactive credits type, and content consumption generating feedback are back... Are available to base recommendations from your Microsoft technologies spend by product class, called spend... ( P ) plays a different role within Services Hub Services Catalog search and... Most new or renewing customers, faster response times, and Audio Conferencing are supported with a suite of support-related! Solutions all Microsoft Microsoft Unified brings benefits and cost savings to customers the! Online, DIY tools and resources to proactively maintain your IT health spend ( P ) information and advisory,., self-service tools and training tailored to your historical annual IT spend by product class, called product spend P... The transition considering these benefits feedback to your historical annual IT spend by product class, called spend! A commissioned study by Forrester Research and Find out more about the Microsoft MVP Award Program microsoft unified support proactive credits feedback on Resource. To 100 % the value of your business-critical solutions by driving solution health and performance with technology-specific, in-depth.. Each technology investment go further cost savings service insight classifications are mapped specific! It Planning information and advisory service, focused exclusively on Microsoft minimum price.
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