Clearly the product is failing. It is soft, velvety and perfect for your countertop. Feel free to contact. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. EASY FIX--find out who the manufacturer was for my Silestone. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Silestone, however, releases little or no radon. The micro "bumps" caught dust. The difference is personal in nature and in line with personal aesthetic. Its easy to keep the countertops looking splendid. Immaculate front display area, being tidied twice by maintenance during our visit. I have to decide between Suede and Polished. No matter the size of the kitchen, there is a Silestone surface for you. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. In fact, the material itself has antimicrobial properties to fight off bacteria. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. Answer is chips and cracks are not covered by our 25 YEAR warranty. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. Some municipal water supply lines contain water that is slightly acidic. We chose SILESTONE "TAO" countertops. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. Avoid placing hot items on it. Your email address will not be published. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. Add about $400 for the price of a sink install, plus $250 for the cutout. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. . A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. The best counter aesthetically is one that you like best. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. 3. Not only does this take time and work but its an added expense. I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. I cant find any guidance on their website for the sealers, for the matte. This complaint was posted by a verified customer. So its now October 08. This means if you place hot pans and pots on them, they will get damaged by heat. Heres a good article from a designer who used Suede Lagoon and loved it. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. I'd get them again in a second. Have you folks here used any sealers on matte/suede Silestone? Its a simple question..why won't you answer? Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. Allow the cleaning product to sit for 10 minutes before wiping away. The counter was installed in May, 2021. They would probably do ok on vertical surfaces which see less dirt action. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. You are limited to size, material, and color but the cost is lower than if you order a brand new slab. I remodeled kitchen had new cabinets and countertops put in. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. Soapstone is just so soft and anything will scratch or engrave it. It's hideous This is false advertising. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. Your email address will not be published. I look forward to your prompt reply. (Blue painters tape remains on my counters still, over ONE YEAR later.) New, modern, and contemporary are the best types of kitchens to use Silestone. Suede is the new sensation for your senses. Among the choices a homeowner or designer can make are as follows. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. I wasn't a fan of suede Silestone until I saw it in a customer's home. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. Mr. Evatt was a victim of fraud. Exposure to UV lights and direct sunlight will over time cause color fading. Your email address will not be published. But you do need to wipe often, especially with spills and stains. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: Quartz countertops easily resist spills and ultimately stains. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. Unfortunately, the resin is not heat-proof. Quartz is a man-made product that has a completely non-porous surface. As you said, it has a texture which is not the smooth look I like. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. Scratch Resistant. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. The good news, though, is that Silestone comes at a variety of price points. It was gorgeous & felt. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. Counter top material that chips on all edges on regular use. We ordered the countertops from the Home Depot on April 13, 2013. Silestone Countertop Installation Pricing. I am just beginning to research all this stuff ! I do love the look of it. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. Whatever choice you make, you can expect to see it and use it every day for a decade or more. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. The worktop options brought to us was purely Silestone. It's rougher and grabs everthing dirt and oil. I'd stear clear. But I didn't get it because I was told it was discontinued! What To Know Before Adding On To A House. Granite on the other hand must be sealed annually to be protected. Silestone's reputation is at stake. It is very difficult to repair quartz when damaged. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. I totally disagree after having spent a LOT of money on Silestone tops. Consumers are mostly dissatisfied. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. In fact, it requires added support in your cabinets to hold it up. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. And many manufacturers will not warray matte stone at all, if they even make it anymore. Advantage: Tie. I am also looking at Neolith but no distributor in Sacramento. They are claiming improper care or as a result of thermal shock. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Sounds like the company learned alot from the banking industry. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. 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