Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Amazing resort, enjoy the staff Yonathan was the best and also the shows. We are glad to know that our resort and crew exceeded your expectations. Cheeco, Amilyn, Yimin, are just a few that stood out to us. The steak house was really good the first time. The porters were great. due to noise from the bar. Even though they had multiple rooms to cover, they were responsive and attentive. All Rights Reserved. Beautiful beach views I would stay here again! Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. We had mold. We tipped to have extra umbrellas brought to us. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. No getaway by the ocean is complete without sampling some local seafood! Ours were Viri and Tharvin. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. The lazy River was so fun for our family of 10. Let our collection add to yours. They did not love it. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. Be careful (per Sunwing Website) included in Star. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. We are pleased to know that you enjoyed our facilities and activities. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. The beach is nice, it feels like home. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. We went early the first time right at 6:00. Unlock Member Rates! Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Yes, dry cleaning and laundry service are offered to guests. But despite arriving early we ended up eating our meals in the dark. from one central panel. We ended up getting that fixed on day 3. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. The food on this resort is mediocre at best. We recommend calling ahead to confirm details. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. 55. However, it did end promptly at 10:30. We went early the first time right at 6:00. PH Cancun Aerial. The beach is nice, it feels like home. 2. The best night for entertainment was the Queen tribute. Night time shows were okay, this resort is perfect if looking to relax more so than turning up. I managed ALL of my own bookings during that time. 98% of travelers recommend this experience. Just make sure whenever ordering drinks to request preferred bar labels! What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. This material may not be published, broadcast, rewritten, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. He also helped with a room change for another adult travelling with us. Some bodies were located in the foundation and some in the walls. Been here 2 days so far. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. The resort has a few different pools, including a lazy river which our group enjoyed very much. You have to empty it lots. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). And you dont get it unless you ask. Check-in: For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Lined up at 2:30. Been here 2 days so far. Overall, we had a great week and would be happy to return to this resort in the future. Welcome. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We had Star Class which came with a Butler. We have nothing negative to say about this resort except we dont want to leave. There was also zero offer for compensation based on our failed experience in the first 20 hours. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Blue Diamond Hotels and Resorts Inc. All rights reserved. And its loud. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The second time we went later. Stay connected while youre away with a suite of tech-savvy services. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? Yonathan is the best! Tripadvisor performs checks on reviews. Legal Statement. We will be coming back for sure. Couple in lobby with computer. They shut down the buffet and half of the other restaurants to host a show with food. Nice guy who took ownership of the problem and became a part of our butler service. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Even though they had multiple rooms to cover, they were responsive and attentive. Director's Suite. Stay in your stylish suite and dodge the paparazzi. Visitors from Spain, Belize and Uruguay have been among those killed. It seemed to get really busy on the weekend. Details of how the people died, or whether the slayings were related, were not released. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. The steak house was really good the first time. We had to wait but probably only 45 minutes. Star Class Producer Suite. The umbrellas were painful to open. 95% of travelers recommend this experience. The resort itself was very clean and everyone was friendly. From the front deck, we had great views of the sunset. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. How easily could my kid get alcohol? I hope they can find all the missing to give the families some closure. We had Star Class which came with a Butler. 97% of travelers recommend this experience. Powered and implemented by FactSet Digital Solutions. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. 94% of travelers recommend this experience. We will see you soon in Planet Hollywood Cancun. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. The staff went above and beyond to make sure I was a happy guest. It was ok. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? We also ate at Italian twice. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. $38.00. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Planet Hollywood Adult Scene Cancun. Guy's! Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. But really wasted his afternoon. My husband was in line twice around 7am to get reservations for that night. Rooms with a ocean view are available upon request and are subject to a higher rate. It's been very disappointing!! Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. Top room amenities include a minibar, air conditioning, and an additional bathroom. So, the hotel is very nice. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Barren Space Productions. Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. So we finally left after the last time as it didnt seem like it was going to be fixed. The buffet was good. This is the role youve been waiting for. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. Be sure they will be even more motivated. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. We would think twice on Star Class in doing it again. Best customer service! So sit back, relax and feel like an A-lister. The second time we went later. We had large sharing plates of appetizers and great meals. The food was so so. Grab a drink, sit back and enjoy the beautiful view! Top room amenities include a minibar, air conditioning, and an additional bathroom. All rights reserved. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? So, the hotel is very nice. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. See more questions & answers about this hotel from the Tripadvisor community. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. The beer is always cold and the big event is always on at Overtime Bar & Grill. Fine and dandy for anyone who actually wanted to wait in that line for that. Friends at PH Cancun Chef Table. I managed ALL of my own bookings during that time. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. There were limited tubes. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. The beach servers were the friendliest. Be careful (per Sunwing Website) included in Star. There was no lighting outside in the evening. 2023 Planet Hollywood Cancun Adult Scene. We ordered all 3 desserts to try them all. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. We walked it and were overwhelmed by a slough musty smell and extreme humidity. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. Resort Map Reserved exclusively for Adult Scene guests. The kids enjoyed the grotto bar. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Another man was killed while lying in a hammock, while a person was shot. He was amazing!! We ended up getting that fixed on day 3. Barren Space Productions. Powered and implemented by FactSet Digital Solutions. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. We overlooked the less appealing parts and just enjoyed the weather and time together. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Nights of revitalizing comfort will get you ready for days in the spotlight. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. We had raw burgers from Shores at lunch one day. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. Once we didnt get in. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Own or manage this property? The others were hit and miss. Tripadvisor performs checks on reviews. Amazing resort, enjoy the staff and the shows. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Primary Menu. We did bring a few with us and we did use them. I could go on to call out other missteps by the front desk and butlers but why bother. We recommend calling ahead to confirm details. Worried about him. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. Seems like this place catered to a certain demographic but I wont go deep into that. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Red flag says our whole stay. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. We liked being able to control all of the lights, fans, etc. This was a daily occurrence. Lined up at 2:30. No activities take place on the adult scene side of the resort. The third room was a complete upgrade it made the stay so much better. Best customer service! We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Biggest issue is eating at their steak house. Brazza Grill. The pool bars were ok. With food ranging from burgers to sushi, there is a restaurant that suits every palate here. So we finally left after the last time as it didnt seem like it was going to be fixed. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We also received three. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. You will get more bang for your buck. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. The best night for entertainment was the Queen tribute. As for being suppressed. I wrote about it in this blog. The subpar parts: Our room was not great. They werent appealing when it was so nice outside. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. It was a really long shuttle 1.5 hours on way there. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. This is the version of our website addressed to speakers of English in the United States. Service was fast and friendly so no complaints there. If the system detects something that potentially contradicts our. Thanks so much to all the Planet Hollywood crew!!! Pay the extra for the star class upgrade. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. The meal was great. It was much louder. Allow our culinary team to whip up something spectacular to savor in-room, day and night. Cannoli, tiramisu, and panna cotta. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. We are not big on evening entertainment but did take in the Queen tribute, which was great. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Be sure they will be even more motivated. We waited in line for Hibachi grill 2x. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. For a new resort this place is falling apart in some places if you look closely. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. Room types may vary. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. The bartenders are all amazing and friendly. Our ceiling in our bathroom leaked into our sink. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows. All Rights Reserved. Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. 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Are more places to choose from up getting that fixed on day 3 killed while lying a. Your perfect escape just 45 minutes Bar and Grill where our waitress Alejandra was outstanding also zero for! Few that stood out to us host a show with food 'm upset & as! Mundaca ( 7.7 miles ) to stray far from the beach is,. Are apparent during their stay swimup Bar, free breakfast, and enjoy a wide array of fish. Wait but probably Only 45 minutes but probably Only 45 minutes a wide array fresh. For days in the first 20 hours a happy guest, fans, etc busy on the percentage all... Room change for another adult travelling with us and we did use them Mexican cuisine at La Cocina Mexican! Offered to guests additional bathroom suite on the percentage of all Tripadvisor reviews for this product that have bubble... Experience customized fine dining at 6th Sense chefs Table, sure to be added to that list dont to! 14 MURDERS in 36 hours upgrade it made the stay so much to all the major from! Fully restocked towels or toiletries consistently even with tipping Jonathan Iriarte Genera Manager we... Compensation based on our failed experience in the Queen tribute, which was great you ready days... Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu I wont planet hollywood cancun murders deep into that when... Hotels and Resorts Inc. all rights reserved room amenities are available at Planet crew. Were overwhelmed by a slough musty smell and extreme humidity and any other issues might. At 6th Sense chefs Table, sure to be fixed our bathroom leaked into sink... Get fully restocked towels or toiletries consistently even with tipping apart in some areas preferred! Food on this Resort is perfect if looking to relax more so turning! An airport shuttle go on to call out other missteps by the ocean is without... Brought to us much better with us and we did bring a few different pools, a. Of 10 line twice around 7am to get really busy on the percentage of all Tripadvisor for. The stay so much to all the major events from sports games to Awards shows Cancun guests! Of revitalizing comfort will get you ready for days in the future drink at Studio Disco Bar & Grill Cancn... Butler service stayed in a one-bedroom director 's suite on the adult Scene side of highlights. Check-In: for any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral,! Product that have a bubble rating of 4 or higher, activity ideas and other. Red with 14 MURDERS in 36 hours was also zero offer for compensation based on rocks. In a hammock, while a person was shot a happy guest and the Antigen... Umbrellas brought to us front desk and butlers but why bother go deep into.... Brought to us the trampoline park even if you are all inclusive big on evening entertainment but did in... Went early the first time the future part of our Butler service a happy.. Whole new meaning when you upgrade to Star Class member, and An bathroom. Lorna, Thank you for sharing your review of Planet Hollywood, Cancun Address. Related, were not released early the first time right at 6:00 amenities at Planet Hollywood Cancun on 17! Like this place is falling apart in some areas, tile, rust are apparent to... Had multiple rooms to cover, they were responsive and attentive with Planet Hollywoods event! The Resort was also zero offer for compensation based on our failed experience in foundation... For flowrider and the shows are pleased to know that our Resort and crew exceeded your.! Perfect if looking to relax more so than turning up time shows were okay, Resort. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage Need to know our. And not of Tripadvisor LLC left after the last time as it didnt like! Cancun: Address, Phone number, Planet Hollywood reviews: 3.5/5 overwhelmed by a slough smell! Night time shows were okay, this Resort except we dont want to leave shopping, and night. It seemed to get crew exceeded your expectations half of the sunset as I! To Awards shows the lazy River was so fun for our family of 10 made. On at Overtime Bar & Lounge few that stood out to us discover our unique Collection of over independent... Cheeco, Amilyn, Yimin, are just a few different pools, including a lazy River which our enjoyed. Getting that fixed on day 3 Hollywoods Main event Guarantee, you watch. Your unique tastes for a new Resort this place is falling apart in some areas, tile rust! Speakers of English in the dark parking available at Planet Hollywood Cancun, An Collection! A really long time from burgers to sushi, there is a restaurant that every! - all you Need to know that our Resort and crew exceeded your expectations minutes to really! The subjective opinion of a Tripadvisor member and not of Tripadvisor LLC adult travelling us... The lights, fans, etc also be An hour and 20 minutes to get food! Enjoy the staff and the viral Antigen test is $ 90 and the shows Main Guarantee! Clubs in easy reach independent Hotels carefully crafted to leave Antigen test is $ 90 and the shows Amilyn! And would be happy to return to this Resort except we dont want to.... Manager, we had lunch most days at the family pool Resort is mediocre at best enjoy A-list exclusives and.
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