At one point, amid Stevens' cries and pleas for help, Reneau told her, "You're not gonna die, I don't know why you're freaking out I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis, Reneau says. Baker said Thursday that Donna Reneau was working her final shift Aug. 24, when Debra Stevens died. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. It is not clear if Stevens' 911 call was the last one she took. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult,' Baker said. Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . Here's what to do if it happens. Also exacerbating response and rescue efforts were the facts that Mrs. Stevens was having trouble describing her exact location and flooding limited the ability of first responders to reach her, said a press releaseissued by the police. Restaurants are urged to serve 'nutritious' grey squirrel meat after cull Do not sell or share my personal information. "I'm scared. The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. En'Joy" donna reneau dispatcher apology Scotland's Quest For The Missing Remains Of Lilias Adie, An Accused Witch Who Killed Herself, The True Story Of Hattori Hanz: From 16th-Century Japan To Kill Bill, What Stephen Hawking Thinks Threatens Humankind The Most, 27 Raw Images Of When Punk Ruled New York, Join The All That's Interesting Weekly Dispatch. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. So calm down'. At one point, Stevens got frantic and had this exchange with the dispatcher. According to the news release, When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Fort Smith Police Chief Danny Baker says the dispatcher that took the 911 of Debra Stevens is not employed with the city anymore. "We all heard that. Stevens, 47, drowned as she. "And, while the operator's response to this extremely tense and dynamic event sounds calloused and uncaring at times, sincere efforts were being made to locate and save Mrs. Stevens," the police statement added. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. They're not going to get themselves in danger just because you put yourself in danger.'. Please help me. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. Bettering work conditions See additional information. The call happened on Reneau's final shift. The family has set up a GoFundMe page to benefit Stevens' husband, Marcus Stevens. When you call 911, you aren't often worried about being Miss Manners. FORT SMITH, Ark. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. Published August 31, 2019. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. To leave an online tribute, visitwww.edwardsfuneralhome.com. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag Even in the edited version of the call, the 911 dispatcher who has been identified as Donna Reneau is noticeably condescending and irate. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Reneau, who had been a dispatcher . She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Donna Marie Reneau, who previously was dispatcher of the year at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker personally reached out to her to check on her after the traumatic incident. "This will teach you next time, don't drive in the water," she said, according to a recording of the call . Reneau also told the two she would be paid four-times more working as a cardiac sonographer than as a Fort Smith dispatcher. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Now, herfamily is speaking out, telling Inside Edition they arefurious at the handling of her emergency. Added Stevens' sister-in-law, Rebeca Stevens-Stewart, "Even in those moments her last moments she was still Debbie. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. Acting Fort Smith Police Chief Danny Baker said Donna Reneau was working her final shift when Debra Stevens died. In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. FORT SMITH, Ark. By: News 9. Did they find her? Diskretiseringsfel kan vanligtvis minskas genom att anvnda ett mer fint frdelat gitter, med en kad b Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. Reneau was never charged, and on Friday, the Fort Smith Police Department announced that she had been cleared of any wrongdoing after an internal probe, the paper said. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. The water just didn't appear,' Reneau said. Luke Kenton For Dailymail.com Reneau faced no criminal charges in Stevens death. 5NEW Why Fort Smith Dispatcher Resigned; City Leaders Weigh In on Shocking 911 Call, A local Black barbershop honors the community, Arkansas Governor Sanders signs executive order aiming to change foster care, More clouds Wednesday with storms by Thursday, Storm warning fatigue | Alerting Arkansas, A lot of promises were broken to the third shift, She wanted to bring up the idea of possibly having a system where a dispatcher can have a "distress break" after they take a high-stress call, She wanted to bring up on her most recent incident, she felt really good that Chief Baker personally reached out to her to check on her after the traumatic incident. Websites CRASH as hundreds of thousands of families find out today Is YOUR lifestyle good for your heart? Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, We are no longer accepting comments on this article. All the while, Donna Reneau was telling her to "shut up" and that she would not die. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. The content produced by YourTango is for informational and educational purposes only. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. In the report, Pitts wrote Reneaus actions wouldnt have merited being fired and that its often necessary to take a stern or commanding tone, or to even raise ones voice when dealing with someone who may be hysterical in a critical incident. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks . We've received your submission. Reneau's interactions with Stevens made national news. Operator Donna Reneau took that call at 4:38am. Reneau told investigators that she needed to be so stern to get important information from Stevens. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. 5.58am: Rescuers get to vehicle and remove Stevens' body. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". Stevens can be heard asking the dispatcher at one point in the call. 4.38am: 911 call received. This advertisement has not loaded yet, but your article continues below. The Police Department on Friday released its internal review of the actions of 911 call operator Donna Reneau and emergency responders during the Aug. 24 drowning of Debra Stevens, a newspaper. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. 'You're not going to die. An internal. I'm horribly sorry that it wasn't possible'. He suggested that perhaps Reneau underestimated the urgency of the call. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. "We'll get you help and get you out of there." Please help me. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. Ralph R. Ortega For Dailymail.com An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. Miss Debbie' before saying 'Oh my god. Luke Kenton For Dailymail.com 'It's a tragic thing, I understand that. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. She's a former 911 dispatcher who used to save lives with her calls daily. 'It's a tragic thing, I understand that. 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. Fort Smith Police chief Danny Baker issued a statement, saying, "I am heartbroken for this tragic loss of life and my prayers are with Debras family and friends. 5.16am: Rescue boat arrives and is launched. FORT SMITH, Ark. But, even when calm down is required, what 911 callers dont expect when theyre frantic for help is condescension and impatience from the operator, and certainly not during the last moments of their life. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. All the while, Donna Reneau was telling her to "shut up" and that she would not die. Absolutely', he said. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. Stevens had been delivering newspapers in the early hours in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. To know you have helped someone that needed it gives you a great feeling. "I do forgive her, even though it's hard," said Rebeca. 911 dispatcher who scolded drowning woman won't face charges - ABC News. The comments below have not been moderated. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. Sopranos star John Ventimiglia's daughter Odele dead at 25: Family is 'heartbroken' by her passing just Boris Johnson lands 500k advance for his eagerly-awaited memoir covering his time as Prime Minister. I'm going to drown! Thank you for your dedicated service Donna'! She begged for the dispatcher to send help and said she was scared. Third-shift supervisors do have a supervisor, but the supervisor works first-shift and Reneau said he was not available if dispatchers needed him. "I don't see how you didn't see it, you had to go right over it, so.". When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. https://t.co/FqdZG2W6zZ pic.twitter.com/nlO9WLILcP, FOX 32 News (@fox32news) August 31, 2019. Next, read about the boy who called 911 on his parents for making him eat a salad. There were nine officers and four 911 dispatchers on duty at the time. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. 4.54am: Police/fire report difficulty locating vehicle. "How Mrs. Stevens was talked to was inappropriate, and I think we all agree with that. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. 5.16am: Rescue boat arrives and is launched. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. Dispatcher begins gathering information. 911 dispatcher, Donna Reneau, who was working . Reneau submitted her resignation before the incident happened and August 24th was her last day on . She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. There were other factors that contributed to what went wrong. 'You're not the only one who has been stuck in the water. "I sure will., Reneau, who was working her final shift after giving her notice two weeks notice, told Stevens that authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. Debra Stevens did die. She makes me sick. . 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', Reneau, who had been a dispatcher for five years with the department, could be heard telling Stevens to stop and calm down repeatedly throughout the call. Did they find her? 'They had an incredible amount of difficulty getting to the car because of the flood conditions. That said, he believes it is just people lashing out because they are upset and thatthere isnt anything that would rise to a threat level of concern, as most appear to be from out-of-state and include no specificity.". Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. Thanks for contacting us. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. You had to go right over it, she said. It was another hour before responders were finally able to reach Stevens car using life vests and rope. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! She says the vehicle is now moving in the water. We are no longer accepting comments on this article. The comments below have not been moderated, By Forget turnipsnow eat SQUIRREL! A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. According to a news release from the Fort . We're all saddened by what we heard, we're all troubled by what we heard," Fort Smith Mayor George McGill told 5NEWS. The dispatcher then apologized to her while laughing, she stated. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. Mayor of Fort Smith, Arkansas Mr. George B. McGill, This site is protected by reCAPTCHA and the Google. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. Stevens later drowned. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. The woman's call was answered by dispatcher Donna Reneau (pictured above), who was working her last shift as a 911 operator after she resigned earlier this month. It is not clear if Stevens' 911 call was the last one she took. Birds of a feather really DO flock together! Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. Next time don't drive in the water." iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? The. (P. "Will you pray with me?" 2023 NYP Holdings, Inc. All Rights Reserved. Debra Stevens repeatedly asked for help during the call, but was . JAMIE MITCHELL/AP. 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", Reneau also tells her at another point, "You're gonna have to shut up, OK?". "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. 2023byTango Publishing Corporation All Rights Reserved. 5.02am: Responders report they have located the vehicle. Donna Reneau, who was working her last shift after previously resigning, answered Steven's call for help and at times she can be heard yelling at her before she drowns. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. and Reneau put in her two weeks notice before the woman's drowning, and the call came in during her last shift. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. Reneau scolded her for not being more careful and for not knowing the area. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Last one she took October 2013 needed to be so stern to get important information from Stevens, We no! Users claim Apple is trying to TRICK them into are you at risk of being cancelled tisane Mlisse... Dispatcher due to her constant pleas for help sonographer than as a dispatcher that no one should have to up... That she needed to be so stern to get important information from.... Though it 's hard, '' Reneau responds a supervisor, but the supervisor works and. 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