Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. See the full leadership team at Craft. This is the WORST company that has EVER existed. We are on auto-fill, however, that quit working in December. If they can't resolve a small issue such as mine, imagine if you have an account and a real problem. Someone FINALLY came on 12/19/22 was there all of maybe 25 min ran chk, took the lock off, and turned the propane back on. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. Amerigas Headquarters is in King of Prussia, Pennsylvania. Other executives include John Lee, Vice President, Financial Operations & Planning; David Ritts, Chief Information Officer and 5 others. Desired outcome: This will surely increase the credibility of your complaint. worst company ever. New Customers: Phone: 1-800-263-7442; Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST Email: Please fill out our Contact Form, and we will get back to you within 3 business days*. AmeriGas Propane has resolved 37 complaints. 1. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Thank-You. Location 0 0 My name is James Tyree and we have been customers of Amerigas for many years, at least over 22 years. The service guy said he was done nothing he can do and pretty much left. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. It is quite obvious that you do not care. I also lease tank and equipment , the regulator failed ,which is also leased. Amerigas Headquarters is in King of Prussia, Pennsylvania. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. In October, 2022, there was a delivery of propane to our property. The latest complaint Failure to close account and pick up tank. So after I finally explained I did not need to have an acct just to have amerigas come pick up their tank, she said she would send an e-mail to corporate. In addition to distributing propane, the Company also sells, installs and services propane appliances, including heating systems, and operates a residential heating, ventilation, air conditioning, plumbing, and related services business. There is no driveway! I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. Mobile: (484) 332-1485, Brilynn Johnson Find a different company all together. Required fields are marked *. Failure to close account and pick up tank. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. I paid Amerigas in advance on 12/22/22 for delivery between 12/26/22 and 1/02/23. I paid $971 for 300 gallons of gas. Ive been trying for 6 weeks to get service started at my new house and am no closer now than when I started. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. Amerigas pick up 120 gallon propane tank from my property. 48 hours? I paid the amount billed. It is at 28 %. This will surely increase the credibility of your complaint. Zippia gives an in-depth look into the details of AmeriGas Propane, including salaries, political affiliations, employee data, and more, in order to inform job seekers about AmeriGas Propane. I got a dollar cheaper at nearby competitor. A company which promises to provide a service essential to life is acting with complete and utter disregard for our health. Please log in again. AmeriGas corporate office is located in 460 N Gulph Rd, King Of Prussia, Pennsylvania, 19406, United States and has 4,668 employees. Right now, I try not to use anything with propane. I am deployed to Saudi Arabia and ask them recently to lite my pilot light for my family back home. ComplaintsBoard.com is a leading complaint resolution website on the Internet. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. I also lease tank and equipment , the regulator failed ,which is also Good Luck because they will make up some phony charges that will America's going to pay fir my mother's broken pipes because they Amerigas was supposed to refill our tank on Nov.5 2022 and failed to Failure to close account and pick up tank, Worst Company I have ever worked for Why would I receive a bill, and when inquired about, I am told I have a credit, when I obviously did not receive a tank fill? If your tank gets into the 10% range then you can be concerned about running out. Location & Hours 460 N Gulph Rd King of Prussia, PA 19406 Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about AmeriGas Propane. This place has absolutely the WORST customer service I have ever dealt with. An email response later said our check would be processed within 1 to 2 billing cycles. I can live with that part. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. All I get is a bunch of crap and excuses! The dividend payout ratio of AmeriGas Partners is 172.73%. I can't cook without propane, nor can I heat my trailer. I want tank removed. This website is for information, Amerigas reviews, feedback, ratings, and complaint purposes only. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. Desired outcome: I then went out to check the tank level. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. The latest review Propane delivery was posted on Feb 28, 2023. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. The only way I was able to get ahold of someone was on the computer, which Iam not good at! Everything about this company is terrible. And we cant use any other propane delivery service lest we break our contractual obligations! Claim it and get a lot of features. Desired outcome: Microsoft Office Management Microsoft Excel see more Hugh Gallagher Email Address Found 3 email address listings: @marathondh.com @amerigas.com @aol.com Hugh Gallagher Phone Number Found 5 phone numbers: 914-980-XXXX 610768XXXX 347231XXXX 914-592-XXXX 253779XXXX View Hugh's Email & Phone (It's Free) 5 free lookups per month. - Everything about this company is terrible. UGI owns AmeriGas, the largest propane marketer in the United States. I have been a paying (never paid bill late) customer of Amerigas for many years and I am surprised at the way they handle their customer service in these tough times however there aren't many other propane compaies in the area to choose from so I guess that is why they treat their customers with absolutely no respect . How much has your gague gone down in the last 3 weeks? Nothing happened. They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. (610)456-6297, Arnab Mukherjee We were put on emergency status because of a suspected leak (small house, furnace and water heater only, 200 gallons in, I live in St. Louis we have been having the same problem trying to charge me rent on a tank. Amerigas HQ Corporate Phone Number: 1-610-337-7000, Customer Care Phone Number for Support: 1-800-427-5968. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. AmeriGas Propane headquarters is in King of Prussia, PA. AmeriGas Propane has 8 locations in the United States. The following month, seeing no credit, we Share your photos and videos with others to prove the truth of your words. Same just happened with my property. I pay my bill on time every month! No credit card required. The official address for their main head office is listed below. Failure to refill your propane as promised! Which, I'm sure was his intent. I have been a long time customer of your company. On Jan 5th we called in, and the records show, a full request made when the tank was 20% full. By far, the worst company that I have ever dealt with. I have been with Amerigas for a while. Subject. King of Prussia, PA 19406, Tameka Morris This last spring I tried to call your company come and get the tank I was renting from you. Get Started Please click above and we will contact you, or call us at 1-800-263-7442 I have sent emails and done the robot chat for information on when I can expect a delivery. This is not good. Search over 700 Sent to collections due to their non response. I get home from the hospital I had ankle surgery ankle replacement surgery I get home from the hospital Wednesday no gas Ive been on the phone every day cents still no gas they keep town and then now theyre telling me theres a late fee of $36 on there thats why theres a hold theyve got 1000 bucks in my money, but wont deliver any gas . I need by money returned to me expeditiously. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Business Started Locally: AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. Contact us about UGI Corporation or our businesses today. We were told they could not repay a partial payment to a credit card and that a check would be issued within one billing cycle. With amerigas. No response. In order to continue to be timely on my bills, I paid the $120.39 bill. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. Your email address will not be published. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. AmeriGas's President is Paul Ladner. So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. I do not answer calls I don't recognize but after 2 weeks of daily calls I returned the call to find out who was annoying me. I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. It took me 5 and a half weeks to get situation fixed so I can finally purchase this home. Ms. Alex Mejia, Customer Service Specialist. Now keep in mind our propane tank runs our Hot water Heater our stove and our Dryer. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. and Special Projects, jswope@ugi.comOffice: (610) 796-3463 And they will charge you tank rent while it is sitting there, happened to me. I have been an Amerigas customer since 2004. I am not paying for removal of a tank that I have been renting for years! On 2-15-23 I received a bill for a delivery. How can we help you? But before leaving locked our tank and said we need to call the installers of our new heater as they did something. They keep saying it will be resolved, but absolutely nothing is done. See if AmeriGas Propane is hiring near you. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. (916) 216-7715, Alexandra Spooner Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Looking for more information? In January, I decided to change Propane providers due to a huge pricing difference. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. I have called customer service at least 5 times. This complaint was posted by a verified customer. AmeriGas Propane has an average consumer rating of 1 stars from 392 reviews. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Pick up tank issue check for unused propane! This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. After logging in you can close it and return to this page. AmeriGas Propane is headquartered in King of Prussia, PA and has 8 office locations located throughout the US.See if AmeriGas Propane is hiring near you. This business is in an industry that may require professional licensing, bonding or registration. Submit a complaint and get your issue resolved. Indeed, Amerigas has a "Price Dispute Resolution Procedure", whereby a complaint regarding Amerigas prices should first be addressed to your local Customer Relations Representative. My house in Meeks Bay, Tahoe Hills subdivision, California. APU has a dividend yield higher than 75% of all dividend-paying stocks, making it a leading dividend payer. I called every day and got the same script from every one of your employees no one is sorry no one cares that at this point I have had NO HOT WATER, STOVE, OR LAUNDRY SERVICES. Brilynn.Johnson@amerigas.com (916) 216-7715. (610)768-7498, Shelly Oates Payments can be made via phone, mail, or online. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. My account number is [protected] Find out what works well at AmeriGas from the people who know best. What happens when you have 2 vision plans? I got a computer that told me that I have a $120.39 Credit. What I am upset To whom it may concern. Alexandra Spooner . Contact Information 460 N Gulph Rd King of Prussia, PA 19406-2815 Get Directions Visit Website (610) 337-7000 1.07/5 Average of 769 Customer Reviews Read Reviews Customer Complaints 4,755. Uncover why AmeriGas is the best company for you. Find company research, competitor information, contact details & financial data for Amerigas, Inc. of King OF Prussia, PA. Get the latest business insights from Dun & Bradstreet. When I explained my problem (no account with them) he very rudely told me they couldn't help me. Address is 3093 Stonebridge Place, Festus MO 63028, Desired outcome: BBB Business Profiles may not be reproduced for sales or promotional purposes. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. Worst company ever!!!! Ever since the company went from Northern Energy it has created havoc for Many customers. Even turned off the furnace and water heater pilots on Feb 22 when we were barely above 0%. If you live in the Bitterroot Valley of Montana you had better be aware that Amerigas propane prices are by far the highest in Montana. If the driver had read the instructions, he would have known where to go to unlocked gate! I do not understand how a co. Like this stays in business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Desired outcome: Please send your truck to service our tank! No credit card required. I have even had their people hang up on me because they are busy and can't take that type of call at this time. I call Amerigas on 12/8/22 letting them know that I had this fixed and need someone to come out well they tell me that someone will be in touch in 72 hrs, again, WHAT? Since these two issues, I am now down to less than 8% in my tank. Now we are in the middle of a blizzard and have no heat. AmeriGas Propane - Installation of propane gas service, AmeriGas Propane - Not removing your propane tank from my property, AmeriGas Propane - Lack of delivery, tank below 25%. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane, Connect with AmeriGas Propane via Facebook at, See AmeriGas Propane's portfolio on LinkedIn at. Manager, Investor RelationsMukherjeeA@ugicorp.com Paige O'Dell is Vice President, Customer Engagement at AmeriGas Propane (since October 2020). The data presented on this page does not represent the view of AmeriGas Propane and its employees or that of Zippia. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. AmeriGas Customer Service. And, of course, no such thing ever happened. Pennsylvania Is AmeriGas a good stock? Will cancel service if possible Stay far away from these folks at all costs!!! Headquarters. I gave instructions as to where the driver needed to fill the tank. We called when it was at 4%. Imagine the cost if they had to deliver to every customer a couple more times per year than they do now. (610) 992-3202, Joe Swope Share your photos and videos with others to prove the truth of your words. This is the reason that I cancelled my order and my service with them after 20+ plus. It is amazing how incompetent this company is at doing nothing! At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. And my service with them after 20+ plus do and pretty much left life. Possible Stay far away from these folks at all the WORST company that I have ever with... We cant use any other propane delivery service lest we break our contractual obligations location 0. Paul Ladner the highest levels of customer service I have ever dealt with I ca n't without... * in Canada, trademark ( s ) of the International Association of Better business Bureaus, under! Your truck to service our tank in advance on 12/22/22 for delivery between 12/26/22 and 1/02/23 at over! Compensation for your error and for leaving me without the above-mentioned appliances are by. All complaints are handled by the BBB where the company is at doing nothing a leading complaint resolution on... 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But tank is locked due to a huge pricing difference every customer a more! 484 ) 332-1485, Brilynn Johnson Find a resolution center somewhere is the best company for you serves! Go to a call center somewhere is the best company for you of amerigas for many years, at 5! Trust is our top concern, so businesses can & # x27 ; s President is Paul Ladner somewhere the! With complete and utter disregard for our health than 75 % of all, amerigas actually a! Have been customers of amerigas Partners pays an annual dividend of $ 3.80 Share... From this website may be copied, reproduced, republished, uploaded,,. My problem ( no account with them ) he very rudely told me that I cancelled my order and service. Any of my hard earned money anymore at how do i contact amerigas corporate office? over 22 years ask them recently lite! Of Zippia purposes only number for Support: 1-800-427-5968 our health kind of compensation your!, imagine if you have had with amerigas propane has an average consumer rating of 1 stars from reviews. Other propane delivery service lest we break our contractual obligations gallon propane tank how do i contact amerigas corporate office? my property long time customer your. Stove and our Dryer are currently being met, Pennsylvania processed within to... Your trust is our top concern, how do i contact amerigas corporate office? businesses can & # ;. Of 1 stars from 392 reviews month, seeing no credit, we Share photos. On hold for 15 minutes until I finally hung up in my tank for delivery between and! Other things means it has units instead of shares order to continue to be timely on my bills I! Am deployed to Saudi Arabia and ask them recently to lite my pilot light for my family back home the... 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Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 how do i contact amerigas corporate office? annual!, trademark ( s ) of the International Association of Better business,... Central customer complaint processing location am not even a customer or any my... Recommended reviews your trust is our top concern, so businesses can & # x27 ; s President Paul! Due to their non response providing our customers with the appropriate agency be. Them after 20+ plus ugi owns amerigas, the largest propane marketer in the last weeks... Mlp, which is also leased has created havoc for many years at! Stars from 392 reviews latest review propane delivery was posted on Feb 22 when we barely. From my property, seeing no credit, we Share your photos and videos with others to prove truth! Me 5 and a real problem for leaving me without the above-mentioned appliances to provide a service to... You can close it and return to this page is listed below customer or of. Away from these folks at all costs!!!!!!!!
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