If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? All orders ship out of Los Angeles, we design all of our styles in-house. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Prom season is here, and you deserve to look and feel amazing for your big party! I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Products used:Still waiting for it to arrive (for 6 weeks)! I HAVE MY TRACKING NUMBER. LucyInTheSky headquarters 747 E 10th Street. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Not worth the hassle and loss of money. The dress is also incredibly thin and doesn't have much structure. Thanks for your feedback. Horrible return policy. Your Order Has Been Processed! A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. They have u order from them and never ship after 30 days. Were almost out of time and do not have a back up plan. My advice to anyone. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. -Kate. Hi Kara, LOVE THIS COMPANY. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. Lucy in the Sky ranks 92nd among Women's Clothing sites. BUT, you can't get a refund if you return something, only store credit. Hi Grace, Thanks for your feedback. Both dresses arrived back to back and they looked nothing like it did online. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All of my questions were answered. Only returning an item that was too much cleavage exposure for a girl without cleavage. Email: shop@lucyinthesky.email - replies within 24 business hours. I foresee no dress, no money returned and no reply. We will not be liable if for any reason this Website is unavailable at any time or for any period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. -Kate. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. My Los Angeles Apparel Review Are They Worth It? AND it expires in one year! -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. - Check in with your local post office, as packages are often held there for pick up. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. - Kate, Hi Chris! You would have received multiple shipping notifications if this is the case. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). I was never updated or contacted. What's New. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. We're so sorry to hear that you have not received your refund yet. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, 1. -Kate. I would never recommend purchasing from this company unless you don't care if you ever get the item. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. The cost of foreign products and services may fluctuate. The customer service is out of this world. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. If you please email us at resolution@lucyinthesky.email we can assist you with a return. All such rights are reserved by www.lucyinthesky.com and its licensors. We're so sorry to hear that your order was delayed. For further information, please visithttps://help.afterpay.com/hc/en-au/. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Tip for consumers:Cannot get a refund, only store credit. Yes! I wear a size 12, and the size 12 they shipped me barely fit over one leg. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I ordered the Kayden Dress in black. A store credit is automatically applied to an account attached to the email used for an order. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Rhone vs Lululemon: Which Brand Is Better? Our styles are designed exclusively in Los Angeles. Dannica Ramirez is a content writer for ClothedUp. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. what is the average shipping time? Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . We're sorry to hear that you had issues with your order. Thanks for your feedback. my party is april 10. You can email us at resolution@lucyinthesky.email so we can further assist you. Really horrible place. You should check this page from time to time to ensure that you are happy with any changes. We're so glad that you liked the quality of the dresses! Unfortunately, we are not selling our styles to other retailers at this time. Please reach out to us for the advanced credit prior to making a new order! Lucy In The Skys biggest commodity is definitely their dresses. -Kate. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) All orders are subject to availability and confirmation of the order price. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. They said they will refund me within 10 days without any explainations for their lateness. Products used:None package arrived too late. But, not to worrythey charge your credit card as soon as you make the order. Daughter bought a dress for homecoming from this site. The exchange went very smoothly and quickly and I am happy with the result. Number of comments: 0 *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Customer service is awful. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. They have a great live chat setup and I like that they're always ready to help. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. - Kate, Hi Gosset! This document governs your relationship with www.lucyinthesky.com (Website). If I do not get a refund, I will be disputing the charge on my credit card! Please email us at resolution@lucyinthesky.email if anything else. We have no idea when the dress will arrive or if it will arrive on time. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. 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