After youve waited a little bit, go ahead and light your grill as you normally would by turning the appropriate burner to start/high and hitting the igniter button. This includes the Cooking grate, pan, chimney, firebox, and all of the attachments. Next, you will need to close the lid of the grill. 0000006672 00000 n This direction of fat . First things first, a little bit about how the damned thing works. Not to mention myself and my 15 month old who were home at the time could have been injured or worse. 0000020697 00000 n The original and XL edition are 1200W. 0000008651 00000 n POWER Smokeless Grill See owners manual for complete instructions and important safety information before using this product. Posted: May 17, 2016. Do you have to put water in the water tray for it to be smokeless?Yes. If I don't get this resolved i'm going to demand my money back! Also you can go online and get the products instructions. 0000322473 00000 n PAGE 4 Refunds will include the purchase price, less processing, and handling. Please check the retail package retail website for what is included with the unit. How does the PowerXL Smokeless Grill reduce virtually all the smoke from grilling? A power grill must have a decent amount of warranty period. Incorrect placement of the Drip Pan can cause the heating element not to work. Packaging differs based on retailers. We expect to ship your order within 30 days. After 1.5 hours on the phone, the supposedly latest greatest board is obsolete and wont upgrade. It does not work as a grill. 0000026486 00000 n The power cord supplied with the grill is very high quality, and very strong. Then, the temperature setting should function normally. 0000008229 00000 n The grill sticks no matter how hot it gets or if I spray it (which I was told I could do) I love it, Please tell me how to make it not stick or replace the grill. Is the unit easy to clean? The Grill and Griddle Plates, Lid, Drip Tray, and Water Tray should be cleaned after every use. 6. You must put about 1.5 cups of water in the water tray. Cuisinart Griddler GR-4N a five-in-one kitchen appliance to be used as a contact grill, panini press, full grill, full griddle or half griddle . The Heating Element should not get dirty due to it being covered by the Grill or Griddle Plates. Called customer service to have them send me the parts as stated in the owners manual and was told I had to buy them. 0000001376 00000 n Frequently asked questions: The Spruce Eats / Chloe Jeong. To attach the new Plate, use two hands to hold the two metal hands on each side of the Plate. STEP 1Disassemble the packed parts and remove all packaging materials. You are responsible for the cost of returning the product. https://www.fda.gov/food/buy-store-serve-safe-food/safe-food-handling. I bought this specific replacement controller. 0000016654 00000 n Learn how your comment data is processed. Power smokeless grill. All rights reserved. At 13.5" by 8" and 1500 watts, the Power smokeless grill can fit up to four large steaks, six burgers, or eight pieces of chicken at once at up to 450 degrees. The housing also allows you to visually inspect the fuse, and should have a spare handily strapped to the top of the housing. If you do need to clean the heating unit, unplug the unit, allow it to cool completely, and wipe with a damp cloth. Yes, please contact customer service at 973-287-5108. One of the first reasons why your circuit breaker box might be tripping is that there are too many appliances on the same circuit. You may need to cut the zip ties in order to get the cables out for inspection. to preheat the grill. Please sujjest something to get rid of this problem. Temperature, food type, fat content and marinade can increase smoke output. The Grill Plate, Griddle Plate, Drip Tray, and Water Tray can be placed in the bottom rack of the dishwasher or washed by hand. 0000022199 00000 n 0000005994 00000 n 0000001296 00000 n I called to let the company know, to see about getting the grill replaced. Questions? Jackie Spencer. Preparation (Step By Step): Take a bowl and mix the ingredients with shrimp and cilantro. 0000005940 00000 n Its always best to register your grill before calling or to at least have the serial number available. The Base Unit can be washed by hand with a warm, damp cloth and mild cleaning liquid. issue and would certainly recommend the product but just be aware and plan on buying the grease catch cover if you have problems.. Cookin with ninja. 0000009676 00000 n Lay the Plate evenly on top of the Heating Element and let go 8 Power Smokeless Grill of . Answered 2 years ago by NorthernExposed. This is the 2nd unit now. The way the PowerXL Smokeless Grill deals with smoke is another superb aspect of the product. Both the Electric Fan and Fan Cover are already installed into the unit Base. Most of the customers have no complaints but according to a few of the customers, this grill has a handful of flaws. What type of utensils should I use to cook on the grill and griddle? The other customer service people were of no help ! The further you turn the knobs the lower you are setting the grill. If the product was purchased in a retail store, return the product to the store or use RETAIL as the RMA. Order status: 0000031386 00000 n The smoke from charcoal, pellets or wood made Barbecue a true health hazard. Turn on your gas supply by opening the valve on top of the tank. You can grill eight burgers or six steaks at one time. However, one can call the customer service at 973-287-5129. 0000025722 00000 n We plugged it in and it wouldn't do anything. 72 0 obj <> endobj xref 72 54 0000000016 00000 n One flat top and one open grill. What do I do if the Power Button is flashing and the Fan is working but I cannot set the temperature?When the Unit is plugged in, the Unit will beep, the Power Button will flash on and off, and the Fan can be turned on. Deborah S. Newark, DE Can I place it in the dishwasher? The actual lighting instructions may vary based on which model you own. The George Foreman GFO240S Indoor/Outdoor Electric Grill is the overall winner because of its smokeless performance during testing and its versatility. My desired outcome? 4. Proof of purchase is required. 500 Returns Road . Finally, make sure to thoroughly clean the grill/griddle plates after each use. 2. Just give me my money back !! On their website, Traeger offers this part for about $100. My name is ann kowal 26 haley ln. Ensure that all connections are solid and secure (into the unit, into the outlet). yes there are some parts but they are just the gril and grease catch pan. Indoor Smokeless Bbq Grill, Black, SIG1. Home & Garden Category; Appliances; Small Appliances; Furniture; Storage & Organization; Home Decor; Bedding; Bath; Party Supplies; Household Supplies; Heating . The PowerXL Smokeless Grill has a large 13.75" x 8" grilling surface. Im not sending this unit back again for another $80 dollars when its under warranty. The device has shut off while in use more than once without indication as to why. 13. You do not need water for a grilled pork chop. Claim it and get a lot of features. Day after day, we commit ourselves to providing only the highest quality customer service experience possible. Attach the Power Cord to the Base Unit and then plug the Power Cord into an outlet. What type of utensils should I use to cook on the grill and griddle?In order to preserve the nonstick surface, we recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo. Ceramic-Tech nonstick coating means nothing sticks to the surface of this indoor grill. https://www.fda.gov/food/buy-store-serve-safe-food/safe-food-handling. The Control Panel lights up when plugged in. The Heating Element should not get dirty due to it being covered by the Grill or Griddle Plates. Parts & Accessories. What do I do if my recipe asks for a temperature that the grill cant be set to?Use the temperature closest to what the recipe calls for. Wallingford, CT 06495. Remove them one at a time so that they go into the same position on the new controller. Built-in fan for smoke extraction. The air fryer grill is a multifunctional air fryer and indoor grill. How does Power Smokeless Grill transform into an electric skillet?You can turn The Power Smokeless Grill into an electric skillet in seconds by replacing the Grill Plate with the Griddle Plate. I sent the grill back without the grill plate as the agent had requested, it cost $70 UPS. Temperature, food type, fat content, and marinade can increase smoke output. Add water to the Collection Pan/Water Tray (C). I am complaining about ordering a grill plate from the company. It wouldnt turn on, and I wasnt sure what to do. 0000019154 00000 n If it still fails to power on, contact the manufacturer. Submit a complaint and get your issue resolved. 0000008882 00000 n 0000004045 00000 n The Base Unit can be washed by hand with a warm, damp cloth and mild cleaning liquid. Is there a secret to getting the griddle to heat up and cook evenly? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. No need for liquid smoke. 0000005009 00000 n If yours still doesnt work, try the following line of troubleshooting: These controllers are faulty I have replaced several that have not blown the fuse and just die after a few uses. 0000023626 00000 n Make sure the arrow imprinted on the Drip Pan is pointing toward the heating element area. Put together on monday 5/4/2020, but the hardware (screws, nuts, bolts etc.) 0000005745 00000 n The Grill Plate, Griddle Plate, Drip Tray, Water Tray, and Glass Lid can be placed in the bottom rack of the dishwasher or washed by hand. See Removing the Electric Fan in the owners manual for detailed instructions. Use oven mitts to . Maybe it just wasnt seated right before? If you are thoroughly cleaning the Base Unit (A) with water and detergents, remove the Electric Fan (A1) first. 0000008062 00000 n STEP 1. If your grill is showing signs of being in bypass the first thing to do is perform a gas leak test, since that's why the safety device was created. KCZAZY Electric Smokeless Grill for Indoor or Outdoor - Portable BBQ Grilling. What are the lines between the temperatures on the Temperature Dial?These lines are for design purposes only. Incorrect placement of the Drip Pan can cause the heating element not to work. To learn how we use your information, see our privacy policy. Designed for indoor and kitchen use. It was dead as a doornail. Lay the Plate evenly on top of the Heating Element and let go of the handles. 1187 Votes. The Power Smokeless Grill XL measures 22.1" x 13.2" x 9.25". Power Smokeless Grill opvarmer hurtigt til 230 grader s du kan grille lkre bffer eller koteletter, skaldyr eller marinerede ribben med samme resultat som fra udendrsgrillen. 0000036825 00000 n Yes! Click here for instructions on performing a gas leak test. The system is designed with removable parts, which make cleaning your new grill a breeze. If other things dont work in that outlet, then you should investigate the outlet make sure the breaker isnt tripped in the house, and if its a GFCI outlet that the internal breaker (or any upstream breakers in the circuit) is reset. I am just really turned off with the company and wouldn't order a product from them again ! So, not only is your food delicious but also healthy, draining away the fat. Is there a secret to getting the griddle to heat up and cook evenly? Leave ample air space on all sides of the Unit to facilitate air flow. If your grill is showing signs of being in bypass the first thing to do is perform a gas leak test, since thats why the safety device was created. 0000004565 00000 n They can be accessed by removing the protective cover on the bottom of the hopper, or by removing the controller from the front of the hopper. Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. PowerXL Smokeless Grill While were in here, give the cables a quick once-over. Received the smokeless grill on 5/2/2020.. trailer <<1592364985CB4F8C9E7B83461DA46634>]/Prev 643770>> startxref 0 %%EOF 114 0 obj <>stream That one never arrived ! Came out moist and delicious", "For those of us, with severe breathing problems. 0000002140 00000 n Smokeless Grill is small enough for an apartment, but large enough to feed a hungry family - that's because the entire footprint is edge to edge grilling surface. Customer Service Hours: Serves: 4+ Cooking Temperature: Up to 450 . How much can I cook on the PowerXL Smokeless Grill? Are there different Power Smokeless Grill models and sizes?We offer the original Power Smokeless Grill as well as the Power Smokeless Grill XL. If none of the tips or instructions above have solved the issue please reach out to us support@weberstephen.com or 1-800-446-1071 and well be happy to help get your Weber working properly again so you can get back to grilling! NO MORE MONEY TO TRAEGER! 2. The fuse is located on the rear of the controller board. Avoid overloading power outlets. It is dangerous to sell a product that will not let you heat up food to the proper temperature. The customer service # is always a busy signal 0000015352 00000 n 30-Day Trial Offer $ 14 99. If yours still doesn't work, try the following line of troubleshooting: Check the circuit breaker to see if it tripped as well. New and unused Healthy Choice Smokeless Grill. Is it possible you are setting the grill to low instead of high? The company received the grill on Jan 29. I would like it if people gave me $15.99 for nothing ! 20. The folks at Traeger were smart enough to include a fuse to protect the controller in the event of a power issue. Where can I use the PowerXL Smokeless Grill? Sure wish it had a Roasterie so I could do small chickens on it and etc That's is the only issue I have and would like to know if there is something I can do Thank You for your time, Desired outcome: Table of Contents IMPORTANT SAFEGUARDS 4 Parts & Accessories 6 Using the Control Panel 7 General Operating Instructions 8 Cooking Chart 9 Troubleshooting 10 Cleaning & Storage 10 60-Day Guarantee 11 Power Smokeless Grill 3. Can I place it in the dishwasher? Disassemble the packed parts and remove all packaging materials. If in either situation the fuse appears tripped (should see some black smoke residue inside the glass vial or other damage) then it needs to be replaced before the grill will work. 188 satisfied customers. Since around 1995, there has been a federally mandated safety device inside of every Weber propane hose/regulator thats designed to detect gas leaks. Why Won't Your Gas Grill Get Hot? About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . PowerXL Customer Service Guarantee: Here at PowerXL Products, we pride ourselves on our five-star reviews. 0000027747 00000 n 0000006362 00000 n Empower Brands, LLC Smokeless Grill. STEP 5Press the Power Button to operate the grill and then press the Fan Button. The -5 model is rated at 1500 watts; the other 2 are rated 1200 watts. I bought the power smokeless grill I have had the grill for about 2 months now and it worked great. Treater has not worked consistently since I bought it. The Grill Plate, Griddle Plate, Drip Tray, and Water Tray can be placed in the bottom rack of the dishwasher or washed by hand. Pull straight upward to remove the Plate from the Power Smokeless Grill. STEP 2. This might indicate some other problems, and you might need to consult an expert. 0000010243 00000 n H\Pj0+7 CI(uv$R4Zvf. This indoor electric grill is powered by a 1500-watt motor, heating up its surface to a maximum of 450F. I have never delt with a company that would make you buy missing parts from a product that was never opened. E-mail & phone: The screw that keeps the fan cover tight doesnt even screw in tight. We were getting ready to use the grill one day to cook burgers for the people coming over for game night. 0000005002 00000 n Will let all know how it does over time. Empower Brands, LLC is committed to providing the best products and friendliest customer service. 0000017952 00000 n 0000312755 00000 n 1500W total power. You may need to grab a pair of pliers and pull the old controllers plug away from the cable plug to get it to release. While youre replacing controllers, theres also the option to go with something a little more fancy. Does it have a smoky taste?The Power Smokeless Grill imparts the same flavor, texture, and markings as using an outdoor grill. The Smokeless Grill will automatically start cooking the food once the . Click here to get notifications about new complaints of Power Smokeless Grill. Can someone help me figure out what I am doing wrong. Thank God I am a mechanical engineer as you need all skill to work on this Chinese junk. This reaches up to 450F, and while it cooks, the fat drips into a tray below. Read your instruction manual for proper assembly of all the pieces. Plus, Advanced Nonstick Coating means no added butter or oil is required. Copyright 2023 Empower Brands, LLC. To remove the Grill Plate or Griddle Plate from the Power Smokeless Grill, use two hands to hold the two metal handles on each side of the Plate. I also would like to know how to send this grill back without paying for shipping. The bad news is that this might be one of the more expensive parts to replace on the grill. The PowerXL Smokeless Grill is covered by a 90-day money-back guarantee. This product is a scam. Kayla Londono cm): 44 x 30 x 12 cm Weight: 3.3kgs Pickup only. 0000025493 00000 n Both units can be upgraded to a 1500W unit. The PowerXL Smokeless Grill is manufactured in China. Are there different PowerXL Smokeless Grill models and sizes? At this stage my grill started working again. Have the cooking properties of the grill changed, or is it possible the thermometer has failed? 0000036598 00000 n It can be accessed by removing the plastic cap and pulling the fuse out. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. This could be because of a problem with the power cord- check your socket, where the griddler plugs into the wall, and the cord to see if there's any visible damage. 2. Et How does the Power Smokeless Grill reduce virtually all the smoke from grilling?The smokeless technology works by using the fan and filling the Water Tray with 1.5 cups water. Does the grill give food a grilled flavor? Theres no soaking or scrubbing required afterwards. Recipes; How-To Videos - . Here are some tips on how to clean the inside of a smokeless grill: Clean the entire grill by disassembling it and cleaning all of its parts. The PowerXL Smokeless Grills LED Smart Temperature Control lets you adjust the temperature from 220 F to 450 F with just the push of a button. GFI. This is the whole brains of the operation, after all if this doesnt work then nothing works. He than put me through to a Supervisor and I was told basically the same thing again, that I would have to purchase the hardware. Using with a converter could damage the appliance, the converter, and the outlet. They want me to send it back. Also, sometimes power outlets fail. Now I am out 165.00 on a grill that doesn't work at all. 3. Packaging differs based on retailers. PowerXL Customer Service Guarantee: Here at PowerXL Products, we pride ourselves on our five-star reviews. Waiting for the pressure to build up is the most important part of this process. If those instructions didnt work there are a few other things to check. Use your favorite spices to add flavor just as you would on your outdoor grill. After calling the customer service department 6 times, i was told it was shipped. Make sure that you evenly distribute the food so that it cooks evenly. Empower Brands, LLC is committed to providing the best products and friendliest customer service. 0000049900 00000 n Comment * document.getElementById("comment").setAttribute("id","a9343924a3ad324afa7b4807c50343aa");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. These parts are not packaged separately. I was told as i had purchased the Smokeless grill i would have to pay only $15.99. 0000013488 00000 n Give it a shot. Assemble the Unit as shown on page 6. On any day in any weather! 0000007234 00000 n Power smokeless grill with free air fryer, Read full review of Power Smokeless Grill and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. China Easy Carry Folded Portable Bbq Grill Smokeless Infrared Gas Heater Barbecue, Find details about China Portable Bbq Grill from Easy Carry Folded Portable Bbq Grill Smokeless Infrared Gas Heater Barbecue - Chongqing Haodong Technology Co., Ltd.. 0000003842 00000 n These lines are for design purposes only. Yes! 0000002233 00000 n trailer <<2C38FD0931794E719BCD7B2F9C604C85>]/Prev 891306>> startxref 0 %%EOF 125 0 obj <>stream Product Website: https://bit.ly/3HVROf8 4. 0000006687 00000 n The cooking temperature ranges from 200 to 450 degrees and goes up in increments of 50 degrees. 0000022144 00000 n 0000530423 00000 n You can turn The PowerXL Smokeless Grill into an electric skillet in seconds by replacing the Grill Plate with the Griddle Plate. Your PowerXL Smokeless Grill Elite comes with: * Just pay separate $29.99 P&H for PowerXL Duo NutriSealer, "Great grill! If the controller still doesnt power on and nothing else seems to sputter to life then we can narrow down the source of the issue to one of three things: Lets work in order of most likely to least likely and try to figure this out. The Base Unit can be washed by hand with a warm, damp cloth and mild cleaning liquid. We are open 7 days a week. There is not much to this grill (much less than the Power Smokeless Grill), but considering the cost, you get the basics without having to blow your budget. The original proof of purchase is required, and you are responsible to pay to return the unit to us. There is no impact on the price you pay, and this system allows us to maintain our impartiality when it comes to the reviews we post. There are 3 models: GR-200, GR 200-5, and GR-1200. Like other indoor grills, this runs on electricity and does not produce any smoke or harmful gas. 0000009304 00000 n PowerXL Smokeless Grill XL. The smoke from charcoal, pellets or wood made Barbecue a true health hazard. Fan. I bought this grill on june 28, 2019 it worked fine for about 70 days and the power button started acting funny and today I tried using it and the power button isn't working at all. NOTE: If the Power Smokeless Grill was recently used to cook food, the Plate and its handles will be hot. Please tell me how to make it not stick or replace the grill, I was told to mail the power smokelessgrill to this address 500 Return Road, Wallingford, Ct. 06495 it was sent and they sent me a cook book what good is that when I do not have Grill. Where are the Electric Fan and Fan Cover?Both the Electric Fan and Fan Cover are already installed into the unit Base. It goes on to repeat if I want the merchandise, do not return this card. Place either the Grill Plate or Griddle Plate (F) on top of the Heating Element (E). PowerXL Smokeless Grill (GR, PG-Series) Handle Assembly. Be sure to NOT cut the plastic insulation around the cables, and DO NOT pull on them with a lot of force! What kind of scam is this? 450 die-cast grill plate locks in juices and flavor with cross-hatch grill marks while consistent heat distribution cooks food to even doneness. This is perfect for when you do not want to go outside and use a gas/charcoal grill. The inside of these grills is dirty, and it can easily get messy. Dishwasher safe. PowerXL Smokeless Grill Quick Start Guide, PowerXL Smokeless Grill Griddle Recipe Book, PowerXL Smokeless Grill America's Favorite Recipes Cook Book, PowerXL Smokeless Grill Indoor Grilling Cook Book, empowercustomerservice@spectrumbrands.com. Can I order parts for the grill? How much can I cook on the PowerXL Smokeless Grill? 9:00 a.M. To 5:00 p.M. If you do not want to wait, you may return this card and your order will be cancelled." Then, set the desired cooking temperature and add your food! Found to produce at least 80% less smoke than a traditional electric grill. I still want my griddle. 0000006240 00000 n Thirty-One Whiskey is a website owned and operated by Burke & Blais, LLC. What are the lines between the temperatures on the Temperature Dial? Then, mix the olive oil, parmesan cheese, garlic, salt, and pepper using a small bowl. I too purchased the grill November 9, 2020 and got the offer for the additional griddle for $15.99. Once complete youll need a screwdriver to un-hook the temperature probes from the old controller and install them on the new one. Monday Friday:9:00 AM 8:00 PM EST Independent and impartial reviews of the best (and worst) spirits on the shelf. Can I place it in the dishwasher?Yes! The main part is at the bottom. 0000039117 00000 n Desired outcome: Find the perfect indoor smokeless grill with our comprehensive guide. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Power Smokeless Grill. One at a time, remove each of the three cable pairs from the old controller and install them in the new one. It's been a month and still no griddle and you cannot reach them to get information.. Order number.. 2150z202052126220 I want my product immediately The ceramic, nonstick coating means nothing sticks to the surface; food slides right off. It happens. Portable Bbq Grill for sale, new Easy Carry Folded Portable Bbq Grill Smokeless Infrared Gas Heater Barbecue Outdoor Oven of Chongqing Haodong Technology Co., Ltd. from China. 18. 0000039514 00000 n Send the product to the following return address: Power XL Smokeless Grill Tristar Products 500 Returns Road, Wallingford, CT 06495 Power XL Smokeless Grill | Model: PG-1500FDR. 0000007330 00000 n Buy direct and get bonus accessories, free shipping, 90-day money back guarantee & 100% secure checkout on the PowerXL's extra large smokeless indoor grill. If you think you may have an alcohol problem please contact the SAMHSA national helpline to get assistance. . 0000038774 00000 n NOTE: If the Power Smokeless Grill was recently used to cook food, the Plate and its handles will be hot. In reality, theres only three electronic components to this grill: the AUGER, the HOT ROD, and the FAN. PowerXL Smokeless Grill vs. Ninja Foodi 5-in-1 Indoor Grill . Read full review of Power Smokeless Grill. Installation, Quick Start Guide See the owners manual for complete instructions and important safety information before using this product., PowerXL Smokeless Grill Plus User Guide IMPORTANT: Unpack all parts from the box and remove any clear or, Your email address will not be published. If you do need to clean the heating unit, unplug the unit, allow it to cool completely, and wipe with a damp cloth. 0000006167 00000 n February 24, 2023. Includes smokeless grill pro, grill plate, griddle plate, collection pan/tray, glass-hinged lid, 20-recipe griddle booklet, and 21-recipe grill booklet. Ok have a pro series and on my 3rd one in 10 years. On any day in any weather! I certainly hope I will not be told this thing is out of warrsnty! The pressure is going to push the device into place to give it the all clear for normal operation. How do I control the cooking temperature on the Power Smokeless Grill?The Power Smokeless Grills LED Smart Temperature Control lets you adjust the temperature from 220 F to 450 F with just the push of a button. Required fields are marked *. Make sure to refer to your owners manual for details. Incorrect placement of the Drip Pan can cause the heating element not to work. 0000317614 00000 n 0000009244 00000 n Sign Up for emails & Save 10% SAVE 10% NOW. rLb';=+=pvj'Wy.6;U{"&p4MMyv$N\-t0Z>4CHC;wf}|sAZB'F)EJ7o8;_L. All rights reserved. Details: Materials: Aluminum Power: 1300 Watts Hotplate Dimensions: 32.5cm long and 21.2cm wide Model no. Read your instruction manual for proper assembly of all the pieces. Im a vet and very much into firearms. This will surely increase the credibility of your complaint. Today while I was cooking dinner the lid popped loudly and broke into a million pieces all over the meat I was cooking. Well i ordered the grill plate in October and as of 1/22/2021 still haven't received it. Required fields are marked *.