Wesfarmers is closely monitoring the COVID-19 outbreak and its impact on product availability due to supply chain challenges. In early 2022, the Club Catch subscription program was rebranded and repositioned as OnePass. Click and Collect has been scaled to 100 stores, with plans to expand in New Zealand. Following Wesfarmers' acquisition of the Coles Group in 2007, Harvey became IT group general manager across a team of more than 700 staff. This is why talent plays such a critical role in unlocking (or indeed blocking) your digital transformation. It is useful to remember this, because the real benefits from technology are not hard (i.e., cheaper systems or infrastructure), but soft (i.e., capturing valuable data). More specifically, Wesfarmers last year invested in the creation of an Advanced Analytics Center which uses purchasing and other customer data to calculate and calibrate the value of customer offers and loyalty programmes. Likewise, companies are using artificial intelligence to identify and act on critical customer behaviors, for example, identifying customers likely to leave your service and then intervening before the do so. The Warriors intend to use Google Cloud's services to automate data workflows, create machine learning models, visualize data and share analytics with coaches, staff and players. While IT plays a pivotal role in informing people of new trends, technologies and opportunities, its crucial we make sure the solution, as it is formed, delivered and then run, has to be owned by the right person and right function in Coles.. Blackwoods, which is the largest provider of industrial and safety supplies in Australia and also part of the group, is currently in the process of replacing its 30-year-old Focus COBOL-based system with a new Microsoft Dynamics ERP. How about in Australia? Woolworths, Coles and other retailers have been focused on digital growth as a critical element of overall growth strategy. Illustration by Joi Fulton. Results. In fact, he believes anyone who says CIO shouldnt have a focus on the day-to-day operations of IT are actually diminishing the roles importance. As noted by customer experience expert Blake Morgan, when done strategically, digital transformation can improve stock prices and revenue in the long run. As part of the change, Catch Managing Director Pete Sauerborn has decided to leave the business on 30 June 2022. Youve got to make someone really want the technology and see how its going to add value to them and to their mission, as well as deliver for the customer, he says. Digitization and digital transformation can expose internal weaknesses that leaders should acknowledge and take a hands-on approach to tackling. In late spring 2020, we surveyed senior executives, digital transformation . The more exciting thing is were actively using Agile in this area as a way of prioritising and working with a group of stakeholders to give them the best product as we go through the project, within the scope and timeline, to give them the best possible outcomes, Harvey adds. Baxby says Scott has met Microsoft CEO Satya Nadella, who is personally committed to the success of the Blackwoods implementation, as is Microsoft Australia CEO Steven Worrall. All rights reserved. 1. CIOs need to ensure they are business-first and commercially focused if they wish to remain key contributors to strategy and retain a seat at the executive table, Harvey claims. In other words, you will only transform when you have managed to change how people behave, and how things are done in your organization. All rights reserved. There are plenty of technology changes underpinning how Coles meets this objective. Time is Running Out, Motorola's handy Bluetooth device adds satellite messaging, Linux 6.2: The first mainstream Linux kernel for Apple M1 chips arrives, Sony's new headphones adopt WH-1000XM5 technology at a great price, The perfectly pointless $197 gadget that some people will love. Data analytics are now an established, valuable tool for businesses, but the way they are used is rapidly changing. Wesfarmers OneDigital Software Development Docklands, Victoria 2,347 followers We're an exciting new digital enterprise with big ideas, supporting some of Australia's most trusted and iconic. Being clear about their differing demands can help you make smart tradeoffs and clear progress. To learn more about how we can help your business, contact us today. Rodney Zemmel. dtSearch - INSTANTLY SEARCH TERABYTES of files, emails, databases, web data. Like in any journey, you need to decide where to go first. Since I have been able to take the team under my wing, we focus very much on being part of the business, rather than a service provider. In the final stage of the process, you can evaluate results or impact. This almost-great Raspberry Pi alternative is missing one key feature, This $75 dock turns your Mac Mini into a Mac Studio (sort of), Samsung's Galaxy S23 Plus is the Goldilocks of Smartphones, How the New Space Race Will Drive Innovation, How the metaverse will change the future of work and society, Digital transformation: Trends and insights for success, Software development: Emerging trends and changing roles. In its most basic form, this pillar can mean swapping out analog activities with digital ones. Blackwoods, which is the largest provider of industrial and safety supplies in Australia, is implementing a new enterprise resource planning (ERP) system supplied by Microsoft. They are then taken through one stage of the conglomerate's use cases, such as identification, beta engineering, or the advanced analytics and implications, to highlight what role the various teams in the business play in applying the use cases, followed by this information being cascaded around the organisation. [You] might as well just break it yourself in a controlled environment and learn from it, and thats where PagerDuty plays a key role.. This leads to costly upgrades. When you think about hardware stores, digital technology is probably the last thing that comes to mind. For example, common errors include the nave assumption that by simply buying technology or investing in any of the fancy tools or shiny new objects of the booming tech market organizations will somehow transform. However, according to the latest reports, this initiative has been facing some roadblocks, as the team battles to migrate a generations worth of legacy code. On average, we would perceive that hosting most loads is still marginally cheaper internally than externally, but we expect that as the cloud fully matures that line is going to shift, he says. Whats exciting for me over time is narrowing down my focus on infrastructure, and making it less of a discussion point for small and medium-sized projects and workloads. You have to enjoy it to do this job and youve got to be constantly testing whether youre pushing technology because its cool, or if youre pushing solutions and options that will make a difference to the customer and team.. Some companies are already deep into this journey, but many other companies struggle with questions about how to upgrade the digital infrastructure. Also read: The top Supply Chain Trends according to Gartner, Also read: Coles re-platforms digital channel and doubles online capacity. The investments in data and digital transformation continue with an additional $10mn budget with the data and analytics initiatives enhancing productivity and inventory optimisation. Wesfarmers has announced that Catch will join the Groups new data and digital division, now called Wesfarmers OneDigital. Do you treat it as though it is a part of them? On the back of its solid growth, Kmart continues investment in digital and technology. This is more than just swapping analog processes for digital ones; it is about rearchitecting the organization and the digital operations to serve customers better. Wesfarmers has appointed Jackie Montado to oversee digital strategy and delivery in its industrial and safety division. Weve already looked at how Blockbuster missed their big opportunity to digitally transform their business, and we all know how that ended for them. Officeworks delivered an impressive 11.5% growth while Kmart and Bunnings have delivered 7.5% and 5.3% respectively. Doing so will help you articulate what kind of digital transformation youre really talking about, and plan accordingly. To do this, IT has invested in application reporting capabilities to give regional store managers and leaders drillable reports and dashboards on their iPads. And with the results already under our belt, alongside our deeply skilled and resourced team of in-house data and analytics experts, I firmly believe we are well on our way! That need for real-time connectivity is apparent in the wider range of mobility projects Harvey has been working on too. Having run a corporate BYOD program for the past three years and maintained thousands of devices in its network, the latest step has been bringing BYOD to store managers. Testing RFID blocking cards: Do they work? The first and ongoing strategy is an extensive replatforming of the groups structured data warehouses to Oracle Exadata boxes. Bunnings announced setting up of a Technology Centre in Bengaluru which is not surprising. Whatever the challenges in future, Harvey says he couldnt imagine a job he could enjoy more than the one hes in today. Most of the digital transformation is being done by an in-house . It has employed the global firm DXC to implement the Microsoft Dynamics 365 suite of products. Wesfarmers says COVID-19 disrupts H1 operations but bumps up online sales, Wesfarmers investment in digital assets pay off as online sales jump 57%, Kmart Group to shift its mainframe to the cloud, AWS skills training for 1,400 Kmart and Target employees, Do Not Sell or Share My Personal Information. CSIRO builds analytics platform to help Aussie farmers. This will provide benefits in the attraction and development of digital talent as well as logical synergies between the Groups shared data platform, advanced analytics team and subscription capabilities. Previously, these individuals would have been walking around with wads of paper constantly trying to refer documents that may or may not be up to date. One of the foundations is to apply SaaS model thinking to OneDigitals operations, such that its quality-of-service is the same as a Wesfarmers brand would expect from any vendor or partner it engaged. Then they will lead the change because you helped them see the opportunity.. The Rural Intelligence Platform uses artificial intelligence, machine learning, and cloud-based geospatial technology to give farmers the heads up on how their property is changing and is expected to change in the future. Wesfarmers industrial and safety division lands new CDTO To continue transformation efforts. Essentially, this is an opportunity to use budget allocated to digital initiatives to modernize IT and communications platforms within your enterprise. It does require time and technology but the benefits, measured by the central KPIs, are savings in time, money, and people to solve business problems and serve customers. Finally, digital opens up many new opportunities for established companies. Just as we had to evolve our view of computers after their introduction from a device performing a narrow set of tasks at the edge of the organization to one that performs many tasks, in many different ways so it is time to evolve our view of digital transformation, from a monolithic concept to understand that digital transformation means many different things for different parts of the organization. However, in FY20 Bunnings announced that would be outlaying $30 million on upgrading its online sales platform to enable click-and-collect. Of the online sales total, Kmart Group, which includes Kmart, Target, and Catch marketplace, contributed AU$1.4 billion, following a 22% year-on-year increase. At Docuworx, we facilitate the digital transformations of business and organisations across Asia-Pacific, specialising in document management and workflow automation. The Catch acquisition has also improved digital expertise leading to better execution and innovation. Typically, the CIO or CTO should lead this pillar of digital transformation and the KPIs to indicate success are access to new tools, reduced maintenance costs, improved employee satisfaction, and better business performance. Copyright 2023 IDG Communications, Inc. Announcing the half-year results, Managing Director Rob Scott said: pleasing progress continues on Wesfarmers digital strategy. In fact, the essence of digital transformation is to become a data-driven organization, ensuring that key decisions, actions, and processes are strongly influenced by data-driven insights, rather than by human intuition. There arent many roles that have such a diversity in focus and where you are literally down in the weeds working out how youre going to apply the latest patch to Internet Explorer, to the next day thinking about what service-oriented architecture we should be putting in place based on the assumption that well be deploying different types of sales terminals in different locations and channels long-term.. At Wesfarmers we believe sustainability is about understanding and managing the ways we impact the communities and environments in which we operate, to ensure that we continue to create value in the future. Tweedie posed the ethical question of whether organisations are avoiding making assumptions on who the normal user is, emphasising that it is important to "[think] about who are the most vulnerable users and how could your project can affect them negatively". Following Wesfarmers acquisition of the Coles Group in 2007, Harvey became IT group general manager across a team of more than 700 staff. For many companies, digital transformation starts with upgrading the companys IT infrastructure as well as mobile infrastructure, data lakes, and the cloud. Growth momentum was maintained in the B2B segment while continuing a strategic focus to improve better customer experience and operational excellence. Nobody is truly a leader if they are in charge and keep things as they are. He was heavily involved in the transformation under Wesfarmers and has maintained a high-profile and impactful role during and post-acquisition. The authors outline four pillars of digital transformation: IT uplift, digitizing operations, digital marketing, and new ventures. Wesfarmers OneDigital will power the Group's data and digital growth ambitions and provide customers with a more seamless, rewarding and valuable omnichannel experience across the retail businesses. Like many things, its tempting to look for the conflict, but if you just focus on the win-win, the roles just naturally evolve themselves. Although embarking on a digital transformation can be daunting and requires investment, many companies worlwide are starting that journey because they know it will pay off in the future. However, if the brains behind the worlds and Australias- biggest companies think it is worth it, you should definitely be looking at how to digitise aspects of your business. One of the most enjoyable things about being a CIO is that you have to balance real day-operational decisions and trade-offs against thinking about what system and platform I am going to need in three or five years time. how to upgrade the digital infrastructure, a team capable of running experiments to validate the new business opportunity, Network Advantage: How to Unlock Value From Your Alliances and Partnerships. View my verified achievement from Project Management Institute. Wesfarmers OneDigital has set 'SaaS model' standards for itself, supported by service standards, engineering practices and tools that together create a foundation for the nascent digital and data arm to grow. Or what if it tells you that customers dislike a certain product how will this influence your product development and marketing strategy? If IT foists outcomes onto teams and business leads, inevitably you get a sub-optimal outcome, he says. To do this, we always try to tie up our messages across all customer platforms, so that whenever an opportunity arises for example the One Direction competition we are building a reusable asset for when those opportunities arise in future, and so we have the capability to do another competition.. But that's an end-state that we want to move towards so I think it's really about at first -- in the initial stages -- allowing [for the development] of business priorities such as how can we help make better decisions faster," Lowthorpe said. The . It requires IT architects and time, but promises up-to-date platforms with more effective tools to serve customers at lower cost of maintenance. Revealing the current impact is minor, Wesfarmers acknowledged it remains a dynamic situation that is progressing daily. He was heavily involved in the transformation under. Going beyond what the legislative requirements is something I think creates sort of a threshold for ethical standards which is a really good mindset to have: are we protecting this asset in a way that customers want us to?". He saw merit in causing chaos yourself so youre ready for as many eventualities as possible. But other times it involves rearchitecting the system to meet the needs of today customers. Eric Lamarre, Kate Smaje, and. Predictions for 2019 in data, analytics, and AI, This year's round-up of predictions from industry figures yields wisdom in: AI, data regulation, data governance, the state of the Hadoop market, open source and "the edge. The payoff is new sources of revenue, but the KPIs are more nuanced, typically unit economic measures that you are creating solving a significant customer problem and growing profitably. Earnings before interest and tax came also came in 12% lower at AU$1.9 billion. The digital transformation happening inside Wesfarmers' industrials division presents a good case study of the pitfalls and opportunities inherent in the implementation of new technology. ", Google Cloud, Golden State Warriors ink analytics, cloud partnership at new arena. Learn howand get unstoppable. we equip you to harness the power of disruptive innovation, at work and at home. Lenovo Late Night I.T. Let's look at five of the most exciting digital transformation trends shaping the future of business and how they can help your business grow in 2022. Embracing change has become a mantra for CIOs looking to take a more strategic and innovative position within their organisation today. But to enable the instant payments demanded in todays market required rearchitecting the PayPals organization, merging once separate divisions for payments and compliance into one entity. We run millions of transactions every day and its necessary for us to have the sorts of resilience that still naturally come out of two data centres hooked together by dark fibre. Its problematic when companies decide to embark on a digital transformation agenda without having a clear definition, let alone vision, for what it means. Prior to joining Coles, Harvey worked for Accenture delivering projects across South Africa, the UK and Australia, largely in the retail sector. View my verified achievement from Project Management Institute. Our diverse business operations cover: home improvement and outdoor living; apparel and general merchandise; office supplies;health, beauty and wellbeing; and an Industrials division with businesses in chemicals, energy and fertilisers, and industrial and safety products. But even getting to the insights stage is not enough. As a company rearchitects their processes, they also start to unlock more transformational possibilities. This means were getting products through to our store fresher and in a more timely fashion, he says. Wesfarmers Chemicals, Energy and Fertilisers, People development, diversity and inclusion, Chairman and Managing Director's 2022 sustainability message, Bunnings collaborates with Indigenous artists through exclusive plant pots range, Bunnings support for flood affected communities, Bunnings launches national battery recycling programs, Bunnings expands fleet with all electric trucks. Most businesses have these opportunities at hand but seizing them requires a greater digital maturity than for an IT uplift or digitizing processes. It is no secret Bengaluru is the destination to recruit tech talent and Bunnings doesnt seem to be missing on that important tech link. For most organizations, the people aspect of transformation refers to the access they have to consumers, clients, and employees. But for more mature digital companies, investment is still required to use advanced tools such as artificial intelligence. Wesfarmers OneDigital will complement these divisional capabilities, particularly through the benefits of the shared data platform and OnePass program. The point here is not to be right, but to find better ways of being wrong. The performance of the Industrial and Safety business was disappointing, reflecting the impact on Blackwoods earnings from ongoing investment in customer service and the enterprise resource planning (ERP) system, Scott said in Wesfarmers FY19 results briefing in August. But for Coles group manager of IT, Conrad Harvey, true business transformation comes from getting others to want it and lead the way. Cloud Technology: Cloud technology has . "The group's retail businesses will maintain their focus on meeting changing customer needs and delivering even greater value, quality and convenience for customers. Which pillar is the right starting point for your company depends on your context, needs, but also your digital maturity. Recognize the emotional side of digital transformation. Wesfarmers is the largest conglomerate in Australia and parent company for Coles and other iconic Australian brands. Of more than the one hes in today the wider range of mobility projects Harvey has scaled... 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